"I made and error in size and colour on ordering an item. This was resolved once I raised this without hesitation. Thanks, credit where it is due. "
"Kamila helped me a lot to solve my problem. You have a very competent employee with Kamila! I am very very satisfied with Kamila and I would give her a raise.
Kind regards Robert Zatecka
"
"Compras seguras , empresa seria, modelos exclusivos"
"Recently received my order. Unfortunately one item the wrong size was shipped. Within 24 hours of contacting customer service. I received a response. Within 48 hours issue was resolved.
Camila Was excellent to work with extremely prompt in responding and offering a few options to resolve this issue. Unfortunately neither option work for me.
Within 72 hours of contacting customer service Camila had resolved this issue and a refund was processed."
"Andrei was very kind and just give the sensation to not be abandoned. Very helpful and quick.
Again: Thank you"
"Upon receiving my ordered jacket I found it to be very different from what I expected. The jacket differed in color and texture from the product page on the web site. When I explained this to Customer Services I was offered a 50% refund and asked to return the jacket at my costs. I found this to be unfair as I was misled and the retour shipping costs exceeded the price of the jacket. I explained my case to Customer Service supervisor Eleonora who understood and apologized for the inconvenience and compensated me in full. Even all the shipping fees. Now that is what I call Service."
"I have not received my order yet but I’ve needed to make some changes and Alena has been great with communication. Can’t wait to receive my order"
"I placed an order and for some unknown reason it had the wrong color chosen. Well I emailed them right away and they changed the color for me. I am so happy they could and would do that for me. "
"Ich hatte ein Problem aber dieses wurde sehr schnell gelöst. Der Kundenservice - in meinem Fall „Jurij“ war unheimlich freundlich und hat jede email von mir sehr schnell beantwortet! Dafür ein großes Dankeschön an Jurij! So welche Mitarbeiter bräuchte jeder Betrieb der Wert auf Kundenfreundlichkeit, schnelle und korrekte Beratung und Hilfe legt! Top "
"The people from Customer Service were very professional and helped me change the size of my products after I had placed the order. So in the end, it was a good buying experience."
"Un site sérieux jolis articles à un petit prix
les livraisons sont super et tout ce qui à été commandé à plus car jolie couleur et bonne qualité "
"Excelente seguiré comprando"
"Happy with my ìtem quickly recìved like promissed!"
"Many thanks for the incredible amount of offers you have on the web. I have found some clothes that match me very well and I am very happy for that."
"Il pacco è arrivato per tempo ma la tabella delle taglie non era corretta. Articolo stretto e come se non bastasse ho dovuto pagare 54€ di tasse doganali "