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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.42/5
Return/Replacement policy:
4.45/5

Verified
5/5

2022-12-06

Not so bad at all!

"Nice piece nice description and shipping very up to date so easy and fast overall "

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Verified
5/5

2022-12-06

Toimiva

"Hyvin toiminut. Tuotteen vastaavat tilattua."


5/5

2022-12-05

Delayed delivery but good end result

"The delivery was delayed for more than a week and it was not clear where my package was. Once in contact with Youssef my package was at my delivered at my doorstep within a day."

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1/5

2022-12-04

No help if product is defective

"I purchased a LED Front & Rear Bike Light for $23.99 and the rear light would not take a charge. I reported this to customer service but they wanted me to ship the product back to China before they would replace it. The cost of shipping it back to China was $17.90.

Before buying from this company, be aware that if there is a problem, it will be your loss.
"

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Rep reply posted 2022-12-05
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear Customer,

This is Chloe, supervisor of customer service, Lightinthebox.

So sorry to know this. Now you are in a higher department and my main duty is to help you.

Please provide us with the following information:

First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account

As soon as we have received your information, we'd like to assist you to resolve the problem.

Best Regards,
Customer Service Lightinthebox”


5/5

2022-12-03

Nice customer service

"I received broken product and customer service staff: Nesrine responded my mail really fast.
"

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4/5

2022-12-02

Poor product, excellent service

"Ordered a product that arrived faulty. However, the service I received from the agent Ghazi was excellent. Promptly sorted a refund. Would use again, even with the faulty product"

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5/5

2022-12-01

Purchase reversal

"Hello all, I have ordered an item. The wrong item arrived. After I had now described my problem over several tickets, I got from the agent Camila the target help I needed. After that my satisfaction was increased and I had a much better buying experience. Thank you so much for this."

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Verified
5/5

2022-12-01

great !

"bonne expérience d'achat je suis satisfaite"

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5/5

2022-12-01

O meu muito obrigada ao luis

"Queria agradecer ao Luís pelo atendimento excepcional e paciência que teve para comigo para que tudo corra da melhor forma possível após um problema com a minha encomenda. Voltarei a comprar neste site porque têm pessoas muito profissionais que resolvem problemas muito rápido e de forma muito dedicada. Obrigada e coragem para vocês "

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5/5

2022-12-01

Youseff - Invoice Request

"After searching around for some curtain clips for our office, we fell in love with the ones we saw on your website. After placing the order, we needed the invoice to keep record of in our system. Youssef took the time to be consistent and assist us with gaining the invoice. I cannot thank him enough for all of his help. Youssef took the time to be explain everything in a clear manner and took care in his responses. I will definitely be shopping here again.

Thank you Youssef for all of your help!
"

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4/5

2022-09-19

From New Brunswick, Canada

"I haven't re'd my order yet so the only review I can give thus far is in regard to Light In the Box's customer service. Eleonora and all those who I have been in communication with have been most helpful. I look forward to receiving my items at which time I will again be sure to leave a feedback. As for now....I am very confident I will indeed receive my order in hopes it will reflect the same excellent service as given me via Customer Service. "

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5/5

2022-11-29

Excellent service

"I had an issue with one of my items and spoke to Eleonora at customer service, who responded to my query very quickly and professionally . Excellent service from Eleonora, thankyou for your help.
"

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Verified
5/5

2022-11-29

Simplemente Perfecto

"Muy buena experiencia en todas las compras realizadas hasta el momento "

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Verified
5/5

2022-11-29

Satisfaction

"Client fidèle, je suis très content des articles envoyés, tels que montres, manteaux ou chemises. En cas d'inconvénient, le SAV s'est amélioré et à trouvé une solution correcte. "

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Verified
4/5

2022-11-29

Very nice and god price

"The items are of good quality for their price and the delivery is fast"

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