"Have had good experience with Light in the box until recently when an order was noted as delivered to me but I hadn’t received it. After weeks of investigations, I was sent a replacement of my order which was again not received or delayed. Eventually the problem was sorted out by staff Javier in a very professional manner. "
"Non conoscevo questo sito ed è stata una bella sorpresa. I prezzi sono molto buoni in relazione anche dell’ottima qualità dei prodotti. Le tempistiche sono rispettate e l’assistenza clienti è efficace"
"Good car player. Good with all canbus. Easy to play"
"Na razie wszystko w porządku. Zrealizowałem już 9 zakupów z wieloma produktami i jestem zadowolony.
"
"Jók az akciók, de sajnos a szállítási költség nagyon megnöveli az összköltséget "
"The product I was bought is perfectly as it was described, price was good, shipping was as quick as it could be."
"Ordered 2 dancing shoes. Excellent both pairs, great quality price. Delivery was faster than expected. 3rd time ordering and will do again
"
"I need my order ASAP. Ordered on 9-27-22. No special order, simple t shirt. it is still. "Processing order". Has not even shipped yet. No customer service to help get it shipped. "
"I had some customer service requirements and was helped significantly by Alexandru. He managed to provide solution and was great about communic."
"So so pleased with everything thank you "
"Alena got back to me
immediately regarding a question on my order and therefore kept me as a customer. She exhibited excellent customer service. Your company is fortunate to have her as an employee."
"Gute Ware, schnell geliefert, alles bestens"
"I ordered a pair of salsa/bachata shoes, since I am very tall I can't handle high heels. On this wibesite I found what I was looking for, and I already ordered a second pair of shoes. I hope to find more option in the future, but they are on the right track."
"Supply great stuff. Responds to questions quickly. Quick shipping and updates"
"Jasmine gav mig bästa tänkbara service, hanterade ärendet snabbt och effiktivt. Supernöjd."
A rep from LightInTheBox, LightInTheBox, has responded:
“Dear Jennie,
This is Chloe, supervisor of Customer Service, Lightinthebox. We are sorry to hear that you can't contact customer service. This is a failure of our duty.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, would you please provide your e-mail address used in purchase and order number, so that we can help you to check your order?
Here is the instruction about how to submit ticket on our website to contact customer service.
how to submit a ticket on PC video guide: http://litb.cc/l/yqLC
how to submit a ticket on APP video guide http://litb.cc/l/yqLN
Sincerely
Customer Service”