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Product & services pricing
4.33/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.44/5

5/5

2024-06-05

Great exchange experience

"I bought a dress, that I love, which unfortunately was just slightly tight across the bust. Camilla the service representative was fabulous and worked quickly with me to do an exchange. "

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5/5

2024-06-03

Good customer service

"I had a problem with my items as they were not per the description. After some back and forth correspondence the team was understanding and agreed to refund the items without necessary return of items to overseas warehouse. And they also kindly added a £5 voucher!"

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5/5

2024-06-02

Helpful!

"Eleonora was very helpful in my getting a refund for a product. She responded quickly. Appreciate her excellent customer service!"

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5/5

2024-06-02

Try satisfied!

"Coruncanius worked with me on my ticket and everything was taken care of very quickly and very smoothly. I really appreciate all of the help I was given so quickly!"


5/5

2024-06-01

Great Customer Service

"Lovely product, very classy looking. One of the items I ordered arrived damaged but I was promptly shipped a replacement which arrived and solved the problem. Customer service from Amira Mostafa made the process smooth, the help was greatly appreciated."

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5/5

2024-06-01

Amira is the best!

"I could not resist the items I kept seeing advertised next to my e-mails. I am a new customer of LightInTheBox. There are so many unique, cute, and different pieces of clothing compared to what you see from store to store that are so similar. It is nice to have a few unique items in your closet. Their prices are very competitive with the usual items you see in other stores.

While waiting for my order, I had a question that prompted my contacting customer service. In the end, Amira Mostafa offered me a very kind and acceptable coupon to use on my next order. She was so helpful and explained their process very well. Amira possibly more than the two items I ordered and love has put instant faith in my mind to continue shopping with LightInTheBox. (I cannot wait for the next wedding I am invited to, so I can shop for a new dress!) You don't always find customer service people to be as helpful, sadly. This was not the case with Amira Mostafa. She gives LightInTheBox a very good name!! You go girl!!
"


5/5

2024-05-28

Excellent Customer Service!

"The customer service representative, Eleonora, professionally resolved my situation for me. "

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Verified
5/5

2024-05-28

Great service!

"Out of the twelve products I ordered, ten arrived in perfect condition and on time. However, two products faced delays due to a shortage of materials, which would have been understandable on its own. What impressed me was that the customer support team proactively contacted me and generously offered several compensation options for the inconvenience caused by the delay. I must commend the excellent service, their kindness, and the proactive approach they take even in the case of minor delays, which I find truly exceptional."

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Verified
5/5

2024-05-28

Więcej takich sprzedawców !

"Profesjonalizm i doświadczenie.Tak oceniam zakupy."

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Verified
5/5

2024-05-28

Very good

"Was good and keep go to top"

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5/5

2024-05-28

Excellent and prompt service

"My order was arriving after I was leaving for a long trip, so I had to cancel it, and rosane was an absolute dream to deal with, she cancelled my order promptly and with 3 days I was redoing my account, there are lots of reviews saying different about this com, honestly I can tell you the service was incredible, sometimes better than a few companies in the uk"

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5/5

2024-05-27

Amazing products with excellent quality

"I have ordered some dress from here last week.. and OMG they surprised me with their quality and classy look of the dresses.. I am literally obsessed with those dresses... Shoping and packezing was also premium... Going to order more soon.. "

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5/5

2024-05-27

LightInTheBox.com has received mixed reviews from customers.

"LightlnTheBox clothing shop online is the absolute best, very quick shipping, exactly as picture and described items, the best price. And they even offer coupons. I am repeat customer and I would like to stay their customer."

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5/5

2024-05-20

Ultimate destination for wedding gifts

"I am glad to know about this app and very much obliged to buy goods from the website,this is an ultimate destination for all your needs,I bought my wedding gifts and some toys as well from the website, overall my experience is really good I recommend this to everyone.."

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5/5

2024-05-27

SIMPLY THE BEST

"Your wigs are the best I have ever tried.They are soo beautiful and durable!"

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