"According to the carrier company they delivered my package, but I didn't receive it. I searched the surroundings of the house, asked the neighbourghs...no package to be found. I was very lucky Luis received my mail in which I explaned my problem. He was very understanding, patiënt and helpful and solved my problem very quickly. My articles are on their way again! I am very thankful my sleepless nights are over, and I am happy a big company at the other side of the world has been so helpful and trustworthy! I will not hesitate to order again! Thanks for your help Luis! Best regards, Marleen
"
"I had a problem with the dress I ordered and Wafa was simply incredible, made it all so easy for me, thank you!"
"The customer service was very helpful "
"I was pleased to receive a fast reply by Rui Machado when I gave details of my issue. I had been sent the wrong colour product on two occasions. He confirmed I would not need to return the products and assured me that under the circumstances I would receive a full refund, which landed in my account in 2 days. I was also offered a rewards discount for any future purchase. "
"I'm a very happy light in a Box customer usually and they always do show for excellence for my shopping experiences with them however this time I accidentally ordered in this particular incident two items from Light in the Box wrong size for the fit that want. right on the website there was the option and opportunity that allowed me to get in contact with the customer service representatives in order to adjust the items after order confirmation to my more accurate size. After completing an invoice on the website I was contacted by the customer service Representatives very sooner than I thought and I was greeted by one the representatives, Monica who assured me that the new adjustments were made and everything about my order I wanted fix was updated and would soon post on the Light in the Box website, which eventually did happen with in a short amount of time. she was vvery helpful and addressed my dilemma with a great deal of professionalism and was also a very nice person. I appreciate their effort to assist me very much. Eventually the situation was resolved and I was a very Happy Light in the Box Customer with a very Happy Face.."
"I bought 2 shirts, one is great but the other was too small. Alejandro at customer service had my refund sorted out in one day. Very polite and helpful."
"Contacted customer service to ask for delivery to be expedited and spoke to a Rachael. I was cynical but the dress ordered came much quicker than expected. The dress was just as photos showed, helped to have proper photos. my mum loves it. Thank you"
"Excelente atención. Con muy buenos resultados no me gusto el producto que escogí sin embargo son atentos y responden rápido "
" Delt with by Coruncanius most excellent service couldn't ask for a better costume service this person deserves a promotion for the professionalism on there end thank you once again Coruncanius.
Mr N Wohler."
"Was delighted with the service and result I got from Coruncanius with a problem I had. He went out of his way to sort out the problem and come back with a result I was most happy with. Definitely give him the thumbs up for the help I got "
"All in one the purchase was acceptable. Just, as expected, the quality/size is not always top.
Luckily, we are many and things found its owner."
"Quality product and good info about the delivry"
"I by a smart watch and it arrives at time"
"Jope, mis tellisin oli avar ja vastas numbrile. Saapad on head võib olla natuke väikesed. Aga punane vest kahjuks oli väike number ja õmmeldud valetpidi taskuga."
"I was not pleased with a purchase. I contacted Lightin box and the associate immediately refunded my money. No hassles. Very pleased."