"I would like to express my gratitude to Tatyana from customer service, who responded very quickly to the problem I had and, to my satisfaction, resolved it very quickly and efficiently. Thank you Tatyana! You are wonderful! Thanks to you, I can confidently continue shopping at Lightinginthebox.

- Emilia, Canada"

"Received a product that was faulty. LITB took responsibility and issued a 100% refund. Excellent."

"The responsiveness to queries is quick, helpful and answers what was asked quickly and completely.
Rosanne as the touchstone made the process easy.
Thank you
"

"it did not fit so getting refund"

"My order was received in a timely manner. Unfortunately I had ordered the case and protector for the wrong smartphone model. However, Eleonora was able to offer a solution. "

"Habe paar Sachen bestellt. Einer davon müsste zurück., weil defekt war. Der nette Mitarbeiter namens,, Luis "hat alles in Bewegung gesetzt, das ich kein Geld für das Produkt bezahlen musste und nicht mal zurück geschickt hatte machen müssen. Vielen Dank nochmal für die nette Hilfe. "

"I ordered a shirt that in my opinion did not match up to the colour displayed online.
It was not the colour I expected or wanted and I also did not like the material.
I contacted customer services and Andrei dealt with my complaint.
He investigated it and thanked me for bringing it to his attention.
Andrei granted me a full refund which was a nice surprise and although I was willing to return the shirt Andrei told me not to bother returning it.
This was an excellent outcome and more than I could have expected.
I am very happy and won’t hesitate in ordering again from LightInTheBox.com
Thank you Andrei. "

"Overall the products I have purchased through this company have been excellent. When I have had a question for customer service, I usually get a response within hours, rather than days with other companies. In a recent case, with LITB I had the pleaser of dealing with Ghazi who addressed my question promptly and with a minimum of fuss, I was very impressed with his service."

"We dealt with an amazing customer service lady in your company called Eleonora and we must say she was so fantastic and we would have no hesitations in using your company again after our help with Eleonora. Thank you so much."

"I am from the USA. Always looking for a good deal. I started buying from this company and all I can say is wow. I ordered about 75.00 in stuff. I couldn’t believe for the price the quality. The quality was far more superior than expected. There was one problem, my wife ordered a jump suit. The only problem and I mean only problem was the size. Delivery was fast but the jumpsuit small. That was nobody’s fault. The customer service experience was beyond belief. Immediate action to my problem. No i didn’t get paid for this review. Don’t be skeptical, the prices the quality the delivery was great. Fo what I did and give them a try. You will be glad you did."

"One of the worse online shopping !!! Placed my order on 28 of Feb ! Today is 17 April ! That’s almost 2 months and I still haven’t received my package ! Are they shipping from Mars ? I don’t understand! I wonder how much I need to pay for custom fees ! Never ever order anything from this website !"

"Recently I purchased two bike led lights. Upon receipt I charged and tested them. Unfortunately, one of the led lights didn’t work. I contacted the store and explained the situation. Representative Coruncanius responded to my request and resolved the issue within 24 hours to my full satisfaction. "

"My experience was good feeling , next product are shipped , thanx folks."

"The site is user friendly. The shipping is fine, it does not take too long. The quality of my last purchases was good. "

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