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Product & services pricing
4.18/5
Chance of future purchase:
4.05/5
Shipping & packaging:
3.99/5
Customer service:
4.27/5
Return/Replacement policy:
4.32/5

Verified
4/5

2024-04-02

experiences

"All in one the purchase was acceptable. Just, as expected, the quality/size is not always top.
Luckily, we are many and things found its owner.
"

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Verified
5/5

2024-04-02

Top products

"Quality product and good info about the delivry"

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Verified
5/5

2024-04-02

I love it!

"I by a smart watch and it arrives at time"

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Verified
3/5

2024-03-26

inxu

"Jope, mis tellisin oli avar ja vastas numbrile. Saapad on head võib olla natuke väikesed. Aga punane vest kahjuks oli väike number ja õmmeldud valetpidi taskuga."

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5/5

2024-03-31

A+ Customer Service

"I was not pleased with a purchase. I contacted Lightin box and the associate immediately refunded my money. No hassles. Very pleased."

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5/5

2024-03-30

Best customer service.

"Rui Machado is the best.
Solved my case proffessionaly and in timely manner. He gives me confidence to do business with LightInTheBox again in the future.
I love doing business with you, keep up the good work guys.
"

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Verified
5/5

2024-03-30

To be trusted, it's worthy!

"Good in trends products. True and fair presentation on the website. One of the best ratio price-quality on the web. Good client services and communication. Fast delivery. You're the best!"

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5/5

2024-03-29

Great help

"I had problems with the order - wrong size. A customer service person - Ghazi - helped me a lot in returning the products. Everything happened without any problems. Thank you very much, Ghazi!"

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5/5

2024-03-27

Excellent Customer Service!

"I was helped by Youssef who solved my problem very efficiently! :)"


5/5

2024-03-27

Beautiful Dress!

"The dress I ordered was beautiful but it didn’t fit due to a deformity in my back. Elenora was wonderful in helping me obtain a refund. "

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Verified
1/5

2024-03-26

Delay in shipment and not items where available

"It was such a bad experience and two items were canceled after the delay without my approval and I still did not get my money refunded more than 21 days "


Rep reply posted 2024-03-27
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service”


Verified
5/5

2024-03-26

Leverans

"Snabb leverans och bra
material.
"

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5/5

2024-03-26

Great customer service.

"First I really liked my bikini. Content and fit well. Large worked well for me, though if I wanted xl gave me a tiny bit more room, if I needed. I’m 5’1, 123lbs 34DD I b have never bought bikini from a random store before because I am curvy, I usually need two different sizes, but this bikini worked out well, and the customer service was great, Eleanora went out of her way to help me out with a return. I was nervous. I was working with a another international company that was going to charge an exorbitant amount of money to return the piece, but she was extremely helpful and put me at ease "


5/5

2024-03-24

Excellent service representative

"Beginning of March I ordered 2 pair of pants and there was an issue with the fabric information on the pants tags versus the web site. I create tkt# TID 102619207. Within les than 2 days the issue was resolved by service representative Eléonora. I was very impressed by the way she responded to my e-mails and how she resolved my issue. She was very respect full and so professionnalisme. Many service representative should take training from Eléonora so there would be more satisfied Customers. Not on that Eléonora reimburse the total purchase but to apologize for the inconvinience and Thank me for my patience she sent me reduction coupons for future purchases and I kept the 2 pairs of pants. Once again Many THANKS to Eléonora from a very very pleased Customer. "

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5/5

2024-03-23

Good service

"Inspite of the issue with received product I have got an excellent service with taking care of the issue by Youseff. I will differently be back to this company buying more, when I know about responsivity and accountability of the company. "

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