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Product & services pricing
4.33/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.06/5
Customer service:
4.44/5
Return/Replacement policy:
4.44/5

5/5

2024-10-09

T

"Coruncanius was very helpful and got back to me to sort out my refund. He was very helpful and understanding to try and sort the matter in a quicky manner and try not be stressful. Coruncanius was great and thank you for all your help.""

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5/5

2024-08-26

This site is amazing

"Wide amount of products within reasonable price and good customer care service "


5/5

2024-10-09

Review

"Very trustable site, best for online shopping "

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5/5

2024-10-09

Most wonderful

""My experience with LightInTheBox was fantastic! The website is user-friendly, making it easy to navigate and find products. The selection is impressive, and I appreciated the detailed product descriptions and reviews. Shipping was prompt, and my order arrived in great condition. Overall, a great shopping experience!"

"

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5/5

2024-10-08

Great experience!

"This is what I call first class customer service and I will make sure that everybody hears about it. This made me a customer for life! Thanks
"

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5/5

2024-10-07

Refund

"Coruncanius was very helpful and got back to me to sort out my refund. He was very helpful and understanding to try and sort the matter in a quicky manner and try not be stressful. Coruncanius was great and thank you for all your help."

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5/5

2024-10-07

Good customer services

"Unfortunately there was a problem with my purchase. I got in touch with customer services (Coruncanius) who responded really quickly and sorted it out straightaway away . Thank you for that . "


5/5

2024-10-03

Great

"Even though my order did not work out for me I would not hesitate to use again after a great result "


4/5

2024-10-03

Customer service

"Very quick to respond to my email request , Silvia was very helpful and issued me some of my money back as I couldn’t return my item , thank you."

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5/5

2024-10-03

Ouku - brilliant service & great products

"I ordered mens shorts that ended up being a bit large for me - I requested an exchange to a smaller size. The new shorts were received and fit perfect. I then requested the return label so I could send back the original shorts - Ouku said they did not want to cause the hassle to me of returning items - Alejandro was my customer service agent and was just so helpfull.

I will always shop with this company - have now bought 6 items being shorts, shirts, linen pants and a tee shirt.
Gives you confidence that if an item is not perfect it is replaced without question.

Thanks
"


5/5

2024-09-30

Excellence Customer service

"Coruncanius was the advisor who helped me with my problem
I received help and courtesy and a solution and communication was excellent
Cannot recommend this person highly enough
"

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4/5

2024-09-27

Returns Not Easy

"Silvia was great assisting me with the return! When dealing with clothes, there are going to be returns required - it's just going to happen. Light in the box has some great stuff at good prices but they haven't quite figured out their return process. It 's not like Amazon - be warned. Thanks goodness for Silvia who helped me out here. Next time I'd make sure 100% about what I order or give it a pass. Thanks Silvia!"

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5/5

2024-09-27

The wonderful Silvia

"I unfortunately ordered an item that did not meet my expectations in terms of what I thought I was buying and accordingly chose to return the item. My initial email to LightInTheBox resulted in an immediate response worth an easy guide as to how I could proceed to make the return. Silvia was my contact and she was very pleasant and helpful to deal with. She gave me all the options in terms of keeping the item with discounts but I wanted to just to return the item and get a refund. This she did and it was to my great surprise that I was offered the refund with out the hassle and cost."

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5/5

2024-09-25

Smart box

"Jag hade problem med boxen . Jag har fått professionellt hjälp av Alejandro från Kundtjänst att lösa problemet . Bra jobb !"

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5/5

2024-09-24

Great

"Silvia is very kind and very professional "