"I ordered 2 pairs of men's shorts but they were too tight. The website stated that the medium waist was 30" which I ordered but they were actually only 28". I exchanged emails with the Customer service agent whose name was Coruncanius. After sending a photo of the shorts with a tape measure showing that the waist was 28", I quickly received basically a full refund and did not even have mail back the original order. It was a good experience."

"FOARTE RAPIZI SI FOARTE PROFESIONISTI.AM COMANDAT CEVA NU A FOST CONFORM POZELOR DAR INTR UN TIMP FOARTE SCURT MI AU RETURNAT BANII SI MI AU RASPUNS RAPID PE MAIL. LE AS DA 10 STELUTE DACA AR FI POSIBIL."

"Excelente servicio de la señorita Camila. Muy amable, rápido, constante y muy eficaz. Muy muy bien, gracias*"

"Eleanora was excellent at dealing with my requests. A very swift and satisfactory outcome. "

"I've had good experiences buying from the Light in the Box website. I always read the customer reviews and I do appreciate when they (other customers) post a photo of the item they've received, for me to look at. Recently I had an issue with a casual top in my order. I contacted customer service, took a couple of photos of the issue and was pleased at how quickly they responded. They gave me several options to resolve the issue, which I appreciated, and I chose what I considered was the best option for me. Thank you Wafa, for the positive way you handled my issue. Overall this experience could've been annoying but ended up positive. "

"I ordered outdoor curtains and one of them shipped the wrong size. Amadou helped me and send a replacement unit after reviewing the pictures. He handled the situation very professionally and I do recommend Light in the box if you need home improvements. By the way you need to order the curtain a size larger since you need to calculate the fleet from folding. By the way the material is well built"

"Item was badly made but customer service Coruncanius sorted out a decent discount to be able to have it put right "

"Big fan of the customer service! Quick response, will definitely shop the site again. Thank you!!"

"Merci à Coruncanius d’avoir pris en charge ma demande.
Cordialement."

"Me quedo muy satisfecho con la resolución de mi problema"

"Theo explained to me how the entire return would work and everything I needed to do, so I am very satisfied with the service! "

"I buy a lot in this shop. And I had a problem regarding customs with one order. I sent a massage to the customer service and Monica helped me a lot and solved the problem. Thank you Monica."

"My very nice and helpfull hand was camilla, who was never too tired and always eager to help me with an insignificant issue I had for a short time."

"The process was very easy and the products were good. "

"Alena was fast and very kind. I had to cancel one of my orders, but Alena quickly solved the problem. A flawless experience.

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