"Fabio was fab in changing my order so quickly form, I ordered the wrong colour.

thanks Fabio"

"We ordered clothes, that when we tried them did not fitt as well as we tought. So we returned them to China. After a few emails with Jose we got our money back. So that was top. Honoustly it costs us still money (about 21 euro) for sending it to China. That's a minor point.
Jose was very helping us and did everthing she could to make me understand the procedures how to handle.
So in the end we are a more possitive about this firm.
"

"I haven’t received my first delivery but thanks to the assistance and help of Andrei, second time the package arrived safely ! "

"I recently encountered an online purchase issue with Light-in-the-Box, an e-commerce platform renowned for its vast range of products. While any online shopper can attest that unexpected issues can arise during the buying process, it was the remarkable customer service experience I received from Josué that truly stood out. His unwavering dedication and professionalism in resolving my problem were truly exceptional.

The issue I encountered stemmed from a delayed delivery of an item I had purchased from Light-in-the-Box. Frustration was starting to mount as the anticipated arrival date would have come far past the required day. In a state of concern, I decided to reach out to Light-in-the-Box's customer service department, uncertain about the outcome.

To my relief, I was promptly connected with Josué, a customer service representative who would turn this frustrating experience into an exemplary display of customer care. Josué's demeanor was warm and reassuring from the outset, as he expressed genuine empathy for my situation. He listened attentively as I explained the problem and the extent of my concerns.

Josué wasted no time in investigating the matter and providing me with a clear plan of action. He assured me that he would personally follow up on the issue. His proactive approach and commitment to finding a solution were evident throughout our interaction.

What truly set Josué apart was his consistent communication and transparency. He kept me informed at every step of the process, providing regular updates on the status of my inquiry and the progress he was making in resolving the issue. This level of communication not only eased my concerns but also demonstrated Light-in-the-Box's dedication to customer satisfaction.

Within a relatively short period, Josué had successfully canceled the package and ensured and was able to ship a similar product with a few days. He then followed up with me to confirm its arrival, going the extra mile to make sure I was satisfied with the resolution. His attention to detail and unwavering commitment to solving my problem was nothing short of impressive.

Josué's customer service experience at Light-in-the-Box was, without a doubt, one of the most positive encounters I have had in the realm of e-commerce. His professionalism, dedication, and empathetic approach have set a high standard for what customers can expect from an online retailer's support team. This positive experience has not only left me with a favorable impression of Light-in-the-Box but has also solidified my trust in their commitment to customer satisfaction.

In conclusion, Josué's exceptional customer service transformed a potentially negative online shopping experience into a highly positive one. His dedication and commitment to resolving my issue swiftly and efficiently are a testament to Light-in-the-Box's commitment to excellence in customer service. I commend Josué for his outstanding performance and extend my gratitude to him and the entire Light-in-the-Box team for their dedication to ensuring customer satisfaction. It is encounters like this that make me a loyal customer and a strong advocate for Light-in-the-Box."

"Good products and services"

"Good experience, easy to use"

"I had an issue with a purchase and have to say, this was dealt with quickly, courteously and satisfactorily by Pablo. Thank you."

"În cea mai mare parte sunt mulțumită, dar au fost și neplăceri. Livrarea este ok, de obicei ajung coletele mai repede decât estimarea făcută.
În ce priveste produsele: în general acestea și materialele din care sunt confecționate sunt de calitate, arată bine, conform pozelor de prezentare, dar am avut și nemulțumiri mari, în sensul că una dintre bluzele comandate era foarte prost croită și cusută la decolteu sau, chiar la ultima comandă primită, una din bluzele comandate (același model, aceeiasi mărime, culori diferite) era cel puțin două numere mai mare.
O altă nemulțumire: recenziile negative sau semi negative făcute pentru aceste produse nu au fost publicate."

"At first I was hesitant to buy here, however, it was the only store I found where I could use a prepaid card that someone gave me so I was encouraged and the experience was totally pleasant. I found what I was looking for, good price and delivery time was relatively fast.
I am excited to continue shopping at LightInTheBox."

"Nieuwe headset gekocht voor weinig, sound en gebruik allemaal goed."

"your promises are worthless.novalue!!!"

"I experienced a delay in the receipt of my order by a couple of weeks.
While L.I.T.B. cannot help that some packages get stuck in transit (In this case to the Netherlands), they did all they could to help out and ensure that everything worked out fine.

Silvia was the person in customer support who I mainly communicated with.
She was very helpful and respectful. When I expressed my dissatisfaction about the delay she was very understanding and tried to help out wherever she could.
In the end I did receive my order and was very pleased with the clothing.
Good quality, nice fabrics and even though I had to wait longer than anticipated for my order to arrive, great service too.
So all in all I will rate L.I.T.B and their customer support department with 5 stars!
Thank you Silvia for taking such good care of your customers.

Kind regards,
From the Netherlands"

"Good website, nice low pricing for good quality clothing and fast delivery."

"Found it as a fast and reliable supplier "

"I had a issue with my order and emailed customer service. I had a reply within 2 hrs. Tatyana contacted me and understood my situation and gave me options. She was amazing and resolved everything within a day.
Thanks Tatyana:)"