"I ordered what I thought was a 2 piece dress. It turned out to be a dress that was stamped with a pattern similar to another online product that was light a night gown material. When I asked for a refund, I had to send the product back to China at my cost to get a refund. I paid $40 but only got a partial refund of $37 as well as the cost of $20 to ship it back to them. LIGHT IN THE BOX misrepresents the product completely and tries to give you a 30% discount for you to order another product and keep the piece of crap you received. "

"Recently I didn’t receive the item I bought . I waited way after the estimated time . Thanks to customer service and especially Camille I’ve got refunded my money ( not full without shipping amount)"

"I ordered items in the wrong size and wanted to return them. The conditions of return are very bad and very disadvantageous for the consumer but thanks to the customer service, and Mrs Amira Mostafa Ahmed, we were able to find a fast and satisfactory solution. "

"Soumaya @ ador.com/lightinthebox.com customer service was EXTREMELY helpful resolving my issue with the cowboy boots I ordered & was very professional & prompt replying to help me resolve the situation with a satisfactory conclusion. Soumaya's manager is lucky to have (her?) on staff.
Respectfully,
John M. Pykonen"

"I am a repeat customer with this company and ordered the wrong color not once, but twice because I wasn't paying close attention and both times customer service rep Vitalik made these changes for me before it wasn't too late and had been processed."

"Absolut perfect service by Camila. She is the best agent I experienced for the last years!
But (which has nothing to do with her) real satisfaction comes from good quality articles.
Still waiting for the fitting IPhone case.
With many thanks. Karl"

"I bought several jumpsuits and I was amazed about the fabrics and the quality.
I’m happy with all of them"

"I have ordered 3 times from this seller. The third sale was lost in transit, but Rui Machado, jumped right up, and got it all taken care of! At 70 years old, I have never experienced such great service!
Hats off to Rui, and Light in Box!"

" I have been a customer of Light in the Box for over just a month or so and indeed, it is one of the most well organized and reliable business organization I have come across. Their products are of very high quality, affordable with their regular offers and efficient means of track and delivery and not to forget appreciation for reviews, feedback and surveys with credit/coupons.

Staff like Eleonora ( Customer Service Supervisor) who display exceptional and distinguished customer service skills are par excellence and foster the aims and aspirations of Light in the Box in its pursue for first class global business and top rated organization. I am always amazed at the professional responses from Eleonora, which are customer focus and satisfaction, with excellent skills for problem solving within the context of the policies of Light in the Box, whilst aim at achieving the goal of effective resolution for a high turn over and productivity. Her positive contribution to Light in the Box has greatly improved my keen interest in the business ventures of Light in the Box and hope that it will be my main source of supply of products needed for my personal use and others.

I would highly recommend Light in the Box to every one who come across their services and that besides their products being good for value, also provides high level of services in all aspects of expectations. Eleonora and team makes this possible and Bravo to her and the rest of the team.

Michael Hammond ( U.K.) "

"I placed two separate orders and they should be both delivered door-to-door, why, because the trader charged me an amount for delivery that is equivalent to an 100% of the value of the parcels. It seemed, however, that they are contracting with ARAMEX on the condition that they pay this carrier for only shipping but not delivering. Accordingly, the carrier does every effort to skip delivery to the customer's address, and make any excuse to keep the items held at its branch. If the customer is lucky and have the luxury of time and strived enough to reach the call center, he would discover that his items were held and there was a failure attempt to deliver them to his house. When a customer raises the issue to LightInTheBox insisting to get his items delivered door-to-door as per the deal, especially when considering the big amount of money charged for delivery, the company declare that they have no control on the carrier. They seemingly ignore the fact that they charged the customer double the price of parcels just because of delivery. Instead of helping, the company's customer services warn you that the items will be abandoned and no amount will be refunded. I realized that my phone number was written wrongly in my account at the company's platform. I changed and saved the information. But then i realized that each time i login again, the same incorrect number (055....) (instead of (050....) bounces again. The carrier claimed that he called and sent a text message, and since that i haven't replied, they had to automatically put me on the default classification of "collecting the items from the branch" as opposed to "house deliver". I should mention that the carrier has the correct street address, but never tried coming to house at his first attempt. A person should be lucky enough to realize what was going on. I only knew that i had my items held at the carrier side from an email message that i received from the trader. I knew about this incorrect phone number just by accident, and tried to rectify it inside my account in the company's platform; no matter how many times I corrected it and though I saved it, I would realize, next time I login, that it bounced back to the incorrect number again. I tried to resolve the issue with the carrier, they said fine they would redeliver the items to my house, but I need to change the number through the company. of course, you would expect that when you refer to the company, you will discover after many corresponding that they talk about different issue that you have not complained of or requested. For example, they never mentioned the problem of the phone number at all. In each and every message, they answered with common issue that was irrelevant to en easy resolution for my held items. In one message, they said "Our record shows that you sent multiple messages,....we understood that you are sending to request a return to some items, but don't send too many messages". I actually never asked a return, but rather i have been requesting their follow-up to enable my items' delivery, which have already arrived and held at the carrier. They seemingly want to do so. Because if they wasted time through irrelevant messaging or by a non professional fashion, the issue will not be resolved, until the parcels are returned. This way, they said, the items will be abandoned with no refund. Hence, they would have gained not only the big amount for delivery, but also they will keep the items and never refund me. I don't think that their Chinese staffs of customer services don't know how to read my english corresponding. I rather think that they deliberately ignore the problem so as to gain time to make things approach this end. My items, are currently at the carrier side and the company still have the chance to act responsibly and honestly. I also have another order on the way. They think that they have the right to strip me from my right if i insist for my right for house delivery. I paid for door-to-door delivery and they should stick with their commitment. But if you, fellow customers, stand against such violation to trading rules, it is unlikely that you will not be the next victim. You can help stopping such unprofessional trading by sticking with our rights as per the deal. If we all agree to go to the carrier even though we paid the company a high amount for door-to-door delivery, they would not mind doing it again. If we never stop buying from them when they unfairly abandoned our items and denied our rights, then they don't have any reason to rethink their same routine with you."

"Depuis que je connais ce site ! au début j'achetais des produits et matériel de Manucure. Aucun soucis .
Actuellement c'est fini.
En ce qui concerne les vêtements : le seul gros soucis est LES TAILLES. les indications données dans les guides ne correspondent jamais aux tailles demandées . Y compris en mesurant correctement .
Mais le gros AVANTAGE est que le personnel est vraiment à l'écoute , soucieux , compétant , et s'arrange toujours pour satisfaire le client. Donc Nous ne sommes pas perdant . Dommage de ne pas pouvoir profiter des chaussures commandées car elles sont vraiment très jolies . IL FAUDRAIT JUSTE UNE BONNE INSTRUCTION DU GUIDE POUR LA FRANCE. Merci."

"As a new customer I put in my first order without realising that I had been emailed a free shippvoucher.
I sent an email to see if I could get the shipping cost refunded; I wasn't really expecting to get it.
My request was dealt with by Javier very speedily, courteously and efficiently - my husband got the cost refunded to his PayPal account in two days.
I am new to online shopping and am impressed by your service!"

"Ho avuto modo di comunicare più volte tramite email con il Sig. Fabio....puntuale nelle risposte e disponibile a risolvere dubbi e problematiche.
Gli articoli non li ho ancora visti quindi non sono in grado di fare recensioni.

Federica "

"As a first time shopper I decided to pay for extra delivery and customs insurence. We received almost everything. Some where incomplete an other was a fire cry from the advertised item. we wrote to customer service but the result was disapointing so far. We live in Belgium and refund will be hard to get. Overall price quality is ok but not good enough to order anything again so far. I will see how custumer service will react to dicide to shop ever again at Light in the box."

"Oleg was able to help us - his emails were friendly, prompt and helped up achieve the desired outcome "