"As soon as Pablo took over the case it was handled professionally and with genuine intent to resolve in a satisfactorily manner. The faulty incorrect sized items are now being replaced with correct ones without any charge and with free delivery."

"Bonjour,
Très bonne expérience , je remercie mon agent SOUMAYA, pour son écoute et rapidité a résoudre le problème
Cordialement "

"L'operatore Oleg ha saputo subito risolvere ciò da me richiesto, assicurandomi con cordialità e gentilezza la risoluzione del problema. Grazie
Continuerò as acquistare "

"Thank you Oleg for getting the payment sorted so my daughters wedding dress ready for delivery. "

"Bought 4 shorts sets, they were lovely but not as shown in ad, Customer Service (Benkirane) was very quick to resolve my issue, Although the return process was way to long, I accepted a partial refund."

" I had communicated by email to custmer exective AMIRA MOSTAFA AHMED solved the problem of shipping .
Iam very thank full to LIGHTINTHEBOX and its team and specaily to AMIRA MOSTAFA AHMED.
THANK Q AGAIN."

"Pablo was an Amazing help dealing with a terrible experience with a shipping company . He contacted the shipping company on my behalf and sorted out their problems . They were being very difficult and had false delivery claims . With Pablo's expert help i did get my parcel eventually . without Palo's help my parcel would have been sent back , not fault at all of Lightinabox . Pablo ou are Amazing . Thank you very much "

"During the last days, I had the pleasure to communicate by email with Melina from the customer service. I was pleasantly surprised by the immediate reaction and professional responses to my inquiries. Customer Service is a major pillar of a company because it is the direct link with the customer. My thanks to Melina, who by this exemplary behaviour contributes to the prosperity of LightInTheBox."

"Wherever I go I get compliments on the shirt designs and vividness of color. Even Target does not have such sharp looking designs.

I wish there was a way to speed up delivery."

"I purchased $223.15 in merchandise including $37 express shipping. It took 3 weeks to get here and the majority of tge clothes did not fit. Now I want a refund for $132.00 worth of clothes and they are only offering $86.00. But with me having to pay shipping @ close to $80 dollars , I end up losing all together. As a return customer who ordered before this the treatment i get. Never again"

"Attempted to place an online order for many shirts and shorts. Couldn't access my PayPal to pay, so I backed up to change payment method. Upon review, this order had suddenly disappeared!!!
So I reordered what I could remember, plus much more, paid thru PayPal. However, I immediately realized I had left 1 item off the original order, and simply asked to add that to my paid order, such that it would all be shipped together for 1 shipping charge. I had even upgraded to Gold status in the paid order, to reduce the excessive shipping fees (I get Amazon shipping for free but a same status!!!!)
No way to chat with anyone, and by the time they answer my email messages they said not t possible to add, just place another order.... when ch means go ahead and pay US for ANOTHER PRICEY SHIPPING FEE!!!
YOUR SYSTEM ****, YOU NEED A CHAT LINE FOR IMMEDIATE ASSISTANCE!!!"

"J'ai vu l'annonce sur facebook et depuis ce temps j'ai fait plusieurs achats. C'est une compagnie merveilleuse et en plus les vêtements sont wow, la grandeur est parfaite. à vous maintenant de la découvrir"

"I enjoy browsing thru your website. You have everything from casual, atheltic, and fashionable. Some big sales and the rest is pretty affordability priced. The quality is fantastic as well. My orders I am very pleased with the items i have ordered, and the delivery was in a pretty short time span. Thank you again and keep up the Good work. Jim Pegg"

"I was hesitant at first I order. But my order came fast and the sizes were spot on"

"very good enjoying the items"