ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.39/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.23/5
Customer service:
4.65/5
Return/Replacement policy:
4.09/5

Verified
5/5

2023-10-03

Very satisfied

"Buying lighting fixtures is not for the feint of heart with the innumerable characteristics to consider. The customer service staff provided excellent support with thorough knowledge of their products."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-03

Excellent seevice

"Dana Walters always takes care of me by providing competitive pricing and helps when I need to make a return. Excellent service and consistent. Thanks!"


Verified
5/5

2023-10-02

Delivered as promised!

"Very helpful customer service. They found the replacement part I needed, sent me an invoice and delivered the part - all in a timely and courteous way. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-02

Chrome Clean Lines

"Was easily able to find item I was searching for. Pricing was reasonable with easy account and checkout process. "


Verified
5/5

2023-10-02

Great service!

"They were so responsive on a weekend nonetheless!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-02

Ms. Pellegrino was Great!

"Super helpful and knowledgeable!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-01

Lighting up my lighting knowledge

"Wendy is great. informative very helpful. Give her a sizeable raise she deserves it!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-01

on line chat is great

"the online chat helps with dimensions and ideas
"


Verified
5/5

2023-10-01

Great Service

"I contacted them through their chat option and the lady who responded provided great service. She helped with my request. I placed the order through the quote she provided and my items were packed well and delivered quickly. I will return to them for any future lighting needs and would recommend this site."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-09-30

sweet lights

"I had trouble with limited supplies at my local store and a little trouble with the web site, but started chatting and got everything very quickly. Well done!"


Verified
5/5

2023-09-24

Best ceiling fan, best price, best supplier LNY!

"I always use Lighting New York for all of my fixture, fan, track lighting... purchases. They're always available to discuss details. Have the best, nicest most knowledgeable support staff. Sometimes I scroll through their enormous inventory just for inspiration. "


Verified
5/5

2023-09-30

Great customer service

"Nakia was very helpful, from my initial inquiry, to helping me get the best price for my fixture. Highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-29

accesessary part confirmation through custo

"answered questions. getting right parts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2023-09-29

Expert wasn't an expert

"My chat with your expert resulted in me calling the manufacturer to find a light kit even though I had a fan model number.
"


Verified
5/5

2023-09-29

Fast and efficient

"I saw a fixture I liked, got on the chat line and received a discounted price. Had all of my questions answered. The entire transaction was less than 5 minutes. Great doing business this way."