"The Murray Feiss SF189 semi-flushmount light fixture arrived expeditiously and undamaged. Unfortunately, it was missing a cap nut and washer, which secures the glass shade to the support arm. Called customer service (on Thursday) and was greeted by a courteous and professional company representative who resolved the problem. By Monday, the missing parts were delivered. Although only requiring one cap nut two washers, they sent three complete loop and screw assemblies (with washers & cap nuts). So now I have plenty of spare parts. Unequivocally, I would conduct business with Lighting Universe again. A quick note on the light fixture - it looks great and provides excellent light in a 14 x 15 kitchen. Just be ready for a challenging experience attaching the ridiculously small cap nuts; an endeavor well worth the effort."

"Shipping costs to Canada are criminal.
Over $40 to ship across the border when shipping withing the USA is free is excessive and unwarranted.

Hugh"

"Since 2007 I have been purchasing items with Lighting Universe ( I am doing a major renovation on my home).When I placed my first order and it arrived, there was a problem with some of the glass globes. I called and spoke with Tim M.(he was not the person I placed the order with). He could not have been more helpful. New globes were shipped immediately. Since that time I only deal with Tim because I know I will get the absolute best service. He is very professional. I feel very confident in placing an order with him and know that if there is a problem that he will go out of his way to take care of it. Tim M. and Lighting Universe go hand in hand-- so if you are considering placing an order with Lighting Universe make sure you ask for Tim M. and feel confident that you are in good hands! "

"I got an email days later:stating item is out of stock......meanwhile my account has been charge. today is 5 business days later I still haven't received a refund.....total number of days is 7 days and still no refund.....the first time I called Scott told me it takes 3 days, after 3 days no refund, I called again and spoke to Scott and he told me 5 business days....when will I get my refund?"

"Terrible customer service. Ordered 2 wall sconces in October with glass shades for the house we were remodeling. One arrived broken. I called, they said they'd send a replacement. Then I got a confusingly worded email about it. I called and cust svce said it was backordered. Since we were going to move into our new house, I made sure they had the updated address. It wasn't until December that it shipped, and of course it went to the old address. In order to finally get it, I had to make appx five calls to cust svce; several times I was told by various representatives that they would "look into it" and call me back, but none did. Each time I called, it seemed like no one knew what was going on. I finally got the stupid replacement but I certainly wouldn't order from them again, based on plain old ineptitude!"

"DO NOT USE THIS COMPANY! Apparently my story is typical...returns are very expensive! I even asked in their live chat room about returning my items before I purchased them and they said no problem...failed to mention the restocking fee! Customer service is very unprofessional assuming you can talk to a live person."

"I have been extremely disappointed with my experience at Lighting Universe. The sales process and subsequent lack of customer service with this company is baffling. They have a great website which is the only reason they are earning business. My hope is enough consumers can be forewarned so they don't share in my frustrations. I placed an order for $2200+ dollars; one of these items was a $783 dollar chandelier which looked great online and horrible in person - very cheap looking. So, to my surprise, this company accepted the return with a 15% restocking fee and my covering shipping both ways under the guise of customer service. Although they still had $1500 of business from me, they refused to budge regardless of the logic or rationale for a return. Finally, I even requested credit for the 15% as a means of compromise informing them I had much more business to offer since we're in the stages of completing our house. Still nothing...and I awarded over $800 business to their competitor due to their utter lack of business sense. Consumer beware. I had the pleasure of dealing with "Customer Service Rep" Michelle Whitum who prevented me from speaking with her superior."

"I ordered 3 light fixtures from them.
2 arrived broken. I called them in for replacement and ordered an extra one.
Then I got an email saying I would be charged a restocking fee for the two broken lamps. The ones I did not brake and were broken because of the obvious bad packaging practices by Quorum International. I complained to customer support per email, and after a few times back and forth they finally said, 'there would be no charge for broken replacement lamps', this was after I said I never ever had to pay for a broken product.
Then my extra order of one lamp came. Broken again.
I emailed them, so far have not heard back from them.
Yesterday the two replacements came. One was broken.
I have since emailed them 3 or 4 times, with no response.
Also they said the broken lamps would be picked up, but that never happened. So now I have 3 boxes with broken lamps sitting in my house.
I will not ever order from them again.
This is monkey business and I don't do business with monkeys.
I am thinking of contacting the Better Business Bureau with a complaint about this company.

Isabell"

"I was very hesitant to order from this site based on the reseller rating, but also tempted by the fact that the price was half that of any other reputable site I could find ($53 vesus $113 for 6650-2P - Liora Manne Pendant (Part #: 2088662). So I did an online chat and found that they do not inventory this lamp, but order it from the manufacturer. I had to chat the next morning as the factory was closed, but found that it was in stock and immediately ordered on 7/2 (right before July 4 holiday). I received the item in fine shape 7/14. No problems with my order. The online chat was very responsive and helpful. My only complaint is nowhere on the site did it say the pendant is made for an electrical plug and doesn't come with the fixturing to hang directly from a box in the ceiling. However, none of the other sites did either. That is pretty trivial to splice and buy a kit for a few bucks, but it would have been nice to know."

"Their customer service is a joke. Does not honor 110% price guarantee. Their marketing is brilliant, but their company is not. Delayed shipping caused major problems as well. Don't buy here!"

"Beware! I placed an order to find that the item was on backorder, with estimated delivery some 6 weeks in the future. Nevertheless, they charged the full amount immediately to my credit card. Apparently, their policy is to charge the full amount upon receipt of the order, even if the actual shipment date is some unknown date far in the future."

"Caution. Before ordering from this vendor, be aware of their policy for handling merchandise that is received broken. When you order merchandise via expedited shipping, and the merchandise is broken on receipt, the vendor will not refund the expedited shipping charges unless, by error, the merchandise shipped via ground instead. Also, the vendor ships any replacement parts via ground, not via the expedited service you originally paid for.

The vendor wrote "We would be unable to refund the expedited shipping charge simply because it was honored. If it had gone out ground and you'd paid for air then we would be able to refund that but because it did go out air then there was no error."

After more than a month, I have not received a replacement for a broken sconce component. Without it, the sconce can't be used. I have spent hours of time trying to resolve the problems, with calls to vendor, credit card company and freight company. At this time, I have a hole in my wall, where the sconce should be, a promise from the vendor that the replacement part is in the mail (no tracking number available), a commitment from the freight company to review the claim and the credit card company holding off, for the moment, from processing the charge until the issue is resolved. So much for needing something in a hurry. Good luck when you buy from these guys.
"

"I hadn't even thought to check RR until after I'd placed my order - silly oversight, since I frequently check here when ordering computer gear. After seeing that Lighting Universe was listed I figured I ought to submit a review.

In my case, everything went quite smoothly - no issues during ordering, my lamps were shipped out promptly, tracking info was provided, and everything arrived without incident and in good working order."

"LIGHTING UNIVERSE HAS A HIDDEN 25% RESTOCKING FEE!! THEY ALSO DO NOT INCLUDE ANY INVOICE # IN PACKAGE OR RETURN EMAILS, MAKING IT DIFFICULT TO RETURN. SHAME ON LIGHTING UNIVERSE. RIP-OFF!"

"Seller promises delivery in 3-5 days. We relied on this promise when we placed the order on 02Jan08 for an item that we needed no later than 07Jan08. When we discovered that the item was not shipped 3 days later, we called and cancelled the order on the morning of 05Jan08. Seller wilfully ignored this cancellation, despite knowing that their failure to timely deliver it made it useless to us, and shipped the item on 07Jan08, 48-hours after cancellation. The item was delivered several days late and remains unopened because we made an emergency purchase elsewhere to meet our schedule.

We immediately requested an RMA# so we could return the item. In an increasingly transparent ploy, after suggesting additional purchases of their products, Seller now is dribbling this return information out in several email messages over several days. After a week, we still do not have the return address and were just asked to wait several days for it for no reason.

Belatedly, we now discover, on Epinions and elsewhere, that this abusive and deceptive behavior is apparently a long-standing and routine business practice for this company, apparently intended to increase sales revenue, but not directed to customer satisfaction.
"