"I would suggest providing shipping details prior to processing order. Where i have a deadline that I'm trying to meet, I don't yet know what the estimated arrival time is. Love this product and the price, so I took a chance that it will arrive on time!"
"Convenient and goood variety peoducts"
“Hello,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thanks for using Lightopia for your lighting needs!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"As this is the first item purchased and I have yet to receive their product, I cannot speak to the totality of the service, but so far the ordering process has been smooth and the person who answered the phone in the Manhattan Beach Showroom was very good."
“Hello,
Thank you so much for your wonderful review! I show that your order is estimated to ship on 8/4/2023.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"The price was right, but the ordering experience was distracting."
“Hello,
We would not be able to grow and develop without feedback like yours! If you could please provide us examples of what made your ordering experience distracting. We are always looking for ways to improve the ordering process for our customers.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Add a color filter and go from 3000 to 1, erroneously. SAD. "
“Hello,
We would not be able to grow and develop without feedback like yours! We so have a 30 day return period if you are not happy with your item.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Great website - very easy to check out. "
“Hello,
Thank you for the 5-star review!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Almost purchased a light fixture from a different site I've used before. However, their 'free' shipping was only on the bulbs--was an additional $99 for shipping the light fixture. Found the same light here that was in stock and ready to ship, actually for free. yay!"
“Hello,
We’re so grateful that you took the time to leave us a 5-star review.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Just what I was looking for! Something not available in big box stores, unique, and affordable with a high-end custom look. "
“Hello,
Thank you for being our customer and leaving us a wonderful 5-star review.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Easy to find item, check out and enter info
"
“Hello,
Amazing feedback. Thank you so much for giving us 5 stars!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Needed to return and exchange an item. Feel good about how I was treated. Also, a shipper lost my package and then sent me an extra bill. Customer Service is handling this well on my behalf."
“Hello,
Thank you for the review! Your feedback is much appreciated.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Great experience. Thank you. "
“Hello,
Thank you for the positive review! We are delighted to hear that you had such a great experience.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Nothing to say. Just ordered it. Check with me later"
“Hello,
Thank you so much for the great review!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"I enjoy the selection and searchability filters on lightopia.com. Also, it doesn't run as slowly as other lighting websites. It's more enjoyable to shop overall. "
“Hello,
We appreciate you taking the time to let us know about your experience!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”
"Order process easy. Look forward to receiving."
“Hello,
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Found the fixture I was searching for at the best price…and a new customer promo code. Looking forward to receiving my order. "
“Hello,
Thank you for leaving a 5-Stars review!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
A rep from Lightopia, Apyles, has responded:
“Hello,
We are working on providing stock on our website for our customers to see. You can always reach out to our knowledgeable customer service team to check stock. I show that your order should ship in three to five business days.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
Direct: 949-461-1439
apyles@lightopiaonline.com
Manhattan Beach | Costa Mesa
”