"great customer. service person in Virginia"
"The site offered a 15% discount on my first order but had to go through support to get it. It turned out tb simple and easy but why??"
“Hello,
Thank you so much for giving us 5 stars. I issued you credit of $261.12.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Easy to navigate website. Love seeing availability on hand. "
“Hello,
We are thrilled you had a great experience with us and hope to see you again soon.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Good experience but couldn’t get promo code"
“Hello,
We really appreciate you taking the time to leave us your 5-star review. I discounted your order 10 percent, it saved you $96.40.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Quick and easy check out process"
“Hello,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”
"Was able to find exactly what I wanted"
“Hello,
Thank you so much for giving us 5 stars. You made our day!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Found the lamp I wanted for 15% less"
“Hello,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Wasn’t sure I got the 15% discount. "
“Hello,
Thank you so much for this review. We really appreciate you being a customer. I deducted 15 percent from your order.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"I provided my email address in exchange, I thought, for a 15% discount. However, no promo code provided and no excuse given. Somewhat disappointing, but the product looked good so I proceeded with the purchase. "
“Hello,
Thank you so much for this review. We really appreciate you being a customer. I deducted 15 percent from your order.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"You’re great everything is great "
“Hello,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Hello Hello Good Bye. See ya. Don’t make me do this. It just takes your ratings down. "
“Hello,
Sorry this review was sent to you to complete. We do send the following to let us know areas we are doing great in and areas we can get better in.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"It was easy to order and I got 15% discount."
“Hello,
Thank you so much for your business and feedback!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"Easy to shop ‘will shop again!"
“Hello,
Thank you for your kind words and for choosing our company as your go-to source for lights.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"I gave my email for a 15% off code but then it wouldn’t let me use it. Sad. "
“Hello,
We appreciate your business and value your feedback. I have discounted your order 15 percent for you.
Sorry for the inconvenience.
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
"I always find whatI want at great prices."
“Hello,
Thank you so much for giving us 5 stars. You made our day!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”
A rep from Lightopia, Apyles, has responded:
“Hello,
We’ve passed your wonderful review onto our team!
Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct
”