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Product & services pricing
4.21/5
Chance of future purchase:
4.21/5
Shipping & packaging:
4.63/5
Customer service:
4.64/5
Return/Replacement policy:
4.69/5

Verified
4/5

2023-04-06

Great website

"Easy ordering, and an amazing selection of everything!"

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Rep reply posted 2023-04-06
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you! Your positive feedback is much appreciated.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
5/5

2023-03-30

Show me the light!

"Found the perfect candlestick sconces to update my bathroom- cannot wait to see them in person. Whomp. Found. Done. "

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Rep reply posted 2023-03-30
A rep from Lightopia, Apyles, has responded:

“Hello,

Thanks for your 5-star review! We sincerely appreciate your feedback.




Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
5/5

2023-03-29

Good prices and in stock! Superior website too!

"I was looking for a very specific light because we had to match one of our existing ones. It was out of stock many places with a 3 to 4 month delivery time. We are starting our remodel, so didn't have time to wait. I found the light at Overstock and it was a little less expensive, so I ordered it from them. When Overstock texted me my order confirmation, it was incorrect, so I had to cancel. I went back to Lightopia and my order was still in the cart even though I had closed out the website. It also still had my 15% off credited, which is unusual because most websites make you work for those deals - they will have you enter the coupon code again in order to get a discount.

Lightopia was a better website because there were 4 things you had to choose for this light (length, color, lumens and 1 or 2 sided) - Lightopia had all of these as drop-down options. Overstock did not, so I ended up ordering the wrong light even though I thought I checked the order carefully. As stated before, I was able to get 15% off and free shipping, which I really appreciated because it was an expensive light. Very impressed with Lightopia - thank you!
"

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Rep reply posted 2023-03-30
A rep from Lightopia, Apyles, has responded:



Hello,

We can’t wait to share your 5-star review with our team. They’ll be thrilled!




Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
3/5

2023-03-27

"I signed up by email and I tough I would get 15% discount but it didn’t happen!"

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Rep reply posted 2023-03-28
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for the great review!

I have reduced your order by 15 percent.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
5/5

2023-03-27

Fan’d right thru the process ….

"Bought a Modern Fan for our outdoor sunroom - looking fwd to a quick shipment and receipt. "


Rep reply posted 2023-03-28
A rep from Lightopia, Apyles, has responded:

“Hello,

We’re grateful that you took the time to leave us a review. Thanks a lot!



Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct



Verified
4/5

2023-03-26

easy site, but no leadtimes

"It would be helpful if items were clearly marked in stock or not. I am hoping what i ordered was in stock and will ship quickly, but i dont see a way to determine that. we'll see...."


Rep reply posted 2023-03-28
A rep from Lightopia, Apyles, has responded:

“Hello,

We really appreciate you sharing your review of our service. We are working on making this experience better for our customers.


Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
5/5

2023-03-25

Buying Lights is Easy Breezy!

"I adore my new sconces, I light up, a little, every time I see them. Lightopia has a wide selection of lighting to suit all budgets. Delivery was prompt and all of our items were packed well to avoid damage. I’ve purchased 19 sconces, of various styles, and 1 bathroom vanity light, which is out of stock. Unfortunately, it’ll take 6-8 weeks for delivery. I’ve done an extensive online search to find a retailer who has this vanity light available and it is backordered with every vendor I’ve found. High demand for this light and supply chain issues have delayed delivery of so many home improvement products , so this wait isn’t Lightopia’s fault. (I waited 7 months for the delivery of a custom leather loveseat!). The good news is that Lightopia had the best price on the vanity light I bought and free shipping. I’m ok with waiting; my bathroom renovations aren’t complete, and it wouldn’t make sense to install it at this time. My husband and I thrilled with the look and quality of the sconces that have been delivered. We got an unbelievably “screaming hot deal” on 13 gorgeous sconces. I really can’t wait to see the final results of our remodel!
"

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Rep reply posted 2023-03-28
A rep from Lightopia, Apyles, has responded:

“Hello,

We greatly appreciate your 5 star review and thank you for sharing your experience with us!


Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct



Verified
5/5

2023-03-24

great site

"found just what I wanted at the best price"


Rep reply posted 2023-03-28
A rep from Lightopia, Apyles, has responded:

“Hello,

We’re thrilled that you were satisfied with our services. Your feedback is appreciated!



Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct


Verified
5/5

2023-03-17

Superb

"The products and service is excellent"


Rep reply posted 2023-03-17
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Thanks for using Lightopia for your lighting needs!


Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-03-16

Great customer service

"Asked for help finding an alternative to replace a fixture. Janean was responsive and easy to work with. Found an item in stock and on sale!
What a bonus! Very happy with the selection and results.
"

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Rep reply posted 2023-03-17
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
4/5

2023-03-13

Diappoi

"I signed up for texts based on your 15% off promise. Then I was told my purchase wasn’t eligible. Very sneaky and disappointing."


Rep reply posted 2023-03-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We appreciate your business and value your feedback. I discounted your order 15 percent for you.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-03-10

I saw the light...

"and found the best deal here at Lightopia. Fast, easy... happy! "


Rep reply posted 2023-03-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-03-10

Amazing Customer Service

"Always a great experience with Lightopia. Have ordered all of my designer lighting through here and the 15% discount helps keep costs down some. Will continue shopping here for all designer lighting needs. Thanks Lightopia!"

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Rep reply posted 2023-03-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!


Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-03-10

"Easy breezy great selection!"


Rep reply posted 2023-03-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct”


Verified
5/5

2023-03-10

"great customer. service person in Virginia"


Rep reply posted 2023-03-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We’ve passed your wonderful review onto our team!

Annette Pyles
Senior Manager of Customer Service
Lightopia + Rugs Direct