"As with any order, there is a possibility of something going wrong. But our customer service experience was excellent and Debra has taken great care of us."
"Been wanting this jewel for the crown! "
“Hello,
Thank you so much for the 5-star review!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447”
"Excellent deal and easy to do business with"
“Hello,
We’re glad we could be of service and appreciate the kind words!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447”
"very easy to order, with good availability and free shipping!"
“Hello,
Thank you so much for taking the time to leave such an excellent review!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Fast and efficient. Great communication."
“Hello,
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"There was no place to put the code for 15% off for signing up to emails. That's annoying to say the least."
“Hello,
I have added the 15 discounts to your order.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Love the site. Buying more soon. Send some Discount Codes!"
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"First time on your site and offered a discount! Thank you "
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Not sure if the item I just bought is in stock- hoping it is"
“Hello,
I see your order is on backorder until June.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Easily found great products at reasonable prices. Looking forward to install"
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"My decorator found these sconces for me. Now I will have to come back for some more shopping for some fans. "
“Hello,
Thank you so much for taking the time to leave such a wonderful review!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Was having trouble finding this item until I found you on the web site. Hoping this item will works as I may need more in the future."
“Hello,
We appreciate your business and feedback! We’re glad to hear that you were satisfied with your ordering experience.
We look forward to serving you again.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"had a great variety and found what I hope will work. had the tech specs to make the decision. the shopping cart could be improved to have a revise button at the "review order" phase rather than having to go out and come back to it. also it gave me a pop up for 15% off, but no discount was received at check out. it wanted me to sign up for sale text alerts. I hit no in one spot but it had it again in another place that I had to manually uncheck. don't like that."
“Hello,
I have discounted your order by 15 percent.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"looked at other places but happy to find best price here"
“Hello,
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"So happy the purchase went through without a glitch"
“Hello,
Thank you for the 5-star review.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
A rep from Lightopia, Apyles, has responded:
“Hello,
Thank you so much for the 5-star review!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447”