"I’m ordered a light. Was shown on the order 1 to 2 weeks, didn’t show. Customer Service went out of their way to resolve my issue. "
"Amazing selections with great prices and promos!
"
“Hello,
Thank you again for your 5-star rating and for being a fantastic part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations whenever you choose us.
The Lightopia Team”
"Easy online experience. And a 15% coupon sealed the deal"
“Hello,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback dramatically encourages us.
We look forward to serving you again!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Your products were clearly explained and the photos were clear. You provided more information than the normal website. Checkout was easily accessible and straightforward. "
“Hello,
We greatly appreciate your five-star rating.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com
”
"I ordered the wrong color light a few days ago. Talked with Shelby and she was able to cancel my order and received email cancelation confirmation. Happy that I was able to call and talk to someone, instead of having to email the company. "
“Hello,
Thanks for the 5-star review. You made our day! We look forward to making your day again real soon.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"The website is easy to navigate; provides all the details,
shipping was efficient and fast.
products are excellent quality"
“Hello,
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Best price in town
Love the 15% discount"
“Hello,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback dramatically encourages us.
We look forward to serving you again!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com
”
"I tried to order on my phone, on my ipad, and a few times on the laptop. should be easier"
“Hello,
We are sorry to hear that you had issues placing your order. I have escalated this to my team.
I am sorry for any inconvenience this may have caused.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Couldn't find light anywhere but this site! Thanks"
“Hello,
Thanks for the 5-star review. You made our day! We look forward to making your day again real soon.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"I called for verification of outdoor lighting measurements. Annemarie went the extra mile in so many extra ways to help me! What a jewel!!"
“Hello,
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"I haven't received my item yet, but ordering was fast and easy and I appreciate the welcome discount."
“Hello,
Thank you for your fantastic review.
Once again, thank you for your support and for ordering from Lightopia.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"De’borah was so helpful and kind"
“Hello,
Your continued support and the words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued customer. Thank you for choosing us and for taking the time to leave such positive feedback about De'Borah.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"GREAT SELECTION, PRICING & FREE SHIPPING!!!"
“Hello,
Thank you for your fantastic review. We try to put in the work to keep our clients happy.
Once again, thank you for your support and for ordering from Lightopia.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"I loved the site and they had exactly what i needed."
“Hello,
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Website easy & intuitive. Prices competitive. "
“Hello,
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
A rep from Lightopia, Apyles, has responded:
“Hello,
Thanks so much for taking the time to leave us a 5-star rating. It’s much appreciated! I am happy to hear that customer service went out of their way to help resolve your issue.
The Lightopia Team”