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Product & services pricing
4.17/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.59/5
Customer service:
4.65/5
Return/Replacement policy:
4.65/5

Verified
5/5

2024-05-20

love lightopia sorry they won't be in MB

"Thank you Ken for all your hard work makiing Lightopia what it is!!!!! We will miss you. Hopefully they do your buisness like you did"


Rep reply posted 2024-05-21
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you very much for your business and for leaving a 5-star review. We greatly appreciate it! I have sent your wonderful review to Ken.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-20

Easy Search

"The Lightopia web site is well organized. Easy searching for the various items needed for my project."


Rep reply posted 2024-05-21
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-16

"Very easy site to navigate - love the selection and hope to visit again."

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Rep reply posted 2024-05-17
A rep from Lightopia, Apyles, has responded:

“Hello,

Thanks for the 5-star review, You made our day! We look forward to making your day again real soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-14

no problems

"everything went good with ordering"


Rep reply posted 2024-05-15
A rep from Lightopia, Apyles, has responded:

“Hello,

Thanks for the 5-star review, You made our day! We look forward to making your day again real soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-14

Excellent Customer Service

"In both of my contacts with Lightopia Customer Service, I’ve found agents very efficient, speedy and went above and beyond to answer my question/resolve issues. I will continue to utilize Lightopia in the future for my lighting needs. "

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Rep reply posted 2024-05-15
A rep from Lightopia, Apyles, has responded:

“Hello,

Thanks for the 5-star review, You made our day! We look forward to making your day again real soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-13

great

"Loved it and Opal was great as well"

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Rep reply posted 2024-05-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
4/5

2024-05-11

n/a

"Ordering was easy, selection was good, and price was great."

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Rep reply posted 2024-05-13
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-08

Unexpected Find

"Great selection of lighting products and great customer service"

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Rep reply posted 2024-05-09
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us.

We look forward to serving you again in the future!

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-10

It was very easy, quick and efficient!

"They have great prices and a quick checkout process! Love them!"

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Rep reply posted 2024-05-10
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
2/5

2024-05-09

Bait and Switch

"You offered me 15% to sign up and didn’t allow me to get 15% discount. "


Rep reply posted 2024-05-10
A rep from Lightopia, Apyles, has responded:

“Hello,

I see we discounted your order of $210.00.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-08

Good price

"Easy checkout with Google Pay"

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Rep reply posted 2024-05-09
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-06

actually a great selection

"better than other online lighting retailers"


Rep reply posted 2024-05-07
A rep from Lightopia, Apyles, has responded:

“Hello,

Thanks for the 5-star review, You made our day! We look forward to making your day again real soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-05

Easy website experience with great products

"Very easy to find what I was looking for! Nice first time order discount too!"

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Rep reply posted 2024-05-06
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-04

"Easy shopping experience with competitive prices."

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Rep reply posted 2024-05-06
A rep from Lightopia, Apyles, has responded:

“Hello,

Thanks for the 5-star review, You made our day! We look forward to making your day again real soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-05-02

Beautiful products and amazing customer service

"I ordered 2 designer lights from lightopia, which arrived on time and looked beautiful. I ran into a few problems unrelated to lightopia and the customer service has been phenomenal. My agent Grady was with me every step of the way, going above and beyond to ensure the final result of my products were exactly to my high standards. I would definitely recommend, especially over other websites that do not have good policies or empathetic customer service. "

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Rep reply posted 2024-05-03
A rep from Lightopia, Apyles, has responded:

“Hello,

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”