"Ads on Facebook show hats in specific colors for $7.99. Clicking on the ad results in a page where the same hat in the color pictured in the ad actually costs $12.99. This is false/misleading advertising. When I pointed this out with screenshots, the response from the company was "Hi there, it is unbelievable how you are spending your time trolling our page. Please do not engage with us anymore. Thank you"."
"Logoup is my go to site to get custom made merchandise for my small business. The no minimum order requirements is major and the quality is always unmatched and they also stick to their lead times. Recently contacted their custom service department and their actions and responses were prompt. Would recommend to anyone looking for custom merchandise."
"Jai is awesome to work with! He gets us quality products, quickly. We've been ordering from them for over 2 years, and keep coming back."
"We have been using LogoUp for all of our company logowear since 2011 and have always been very pleased with the quality of the embroidery AND the clothing options, too. Today, we placed a large year-end order that I needed assistance with...and I received a call back (and awesome assistance) within 1/2 hour of my request. Love you guys (and gals) - keep up the great work! "
"Very friendly and helpful staff. "
"Very slow service. Rude customer service. Tries to bait and switch by trying to delay order processing. Very expensive shipping. Lies and says they are the cheapest, when they don't even have that going for them."
"I ordered 1 thing and it will take over a month to get. When I ordered the product it was told there 1 to 2 weeks. I think this is abate and switch thing going on here. I have not yet received my product and they just keep dragging it out more and more. I would look for another company to do business with personally."
"This company really goes above and beyond to make sure you love your product. I did not love my product, and it was my own fault. I approved a proof that in hindsight I should not have approved, at least not without asking some questions. When I received the product, I was very disappointed. But that did not last long.
Diana in the Quality Control department is working with me to make sure that my product is exactly what I want and I'm thoroughly impressed with their care for their customers. I know what it means to go above and beyond to take care of your customers and it's really refreshing when you find other people who will do that too. Absolutely recommend and I will certainly be a customer in the future!"
"I placed an order for some company shirts, not a large order, just something for a mom and pop shop Christmas gift that I wanted to have ready for photos in late November. I realized I had put in the wrong color at my checkout because I had been between two different ones! I immediately called and not only did the customer service far exceed my expectations with their speed at answering and helping me, but they did not charge me any extra for making a mistake on the order because they had not started it just yet (and everything comes with a price it feels like nowadays). The process had been so easy to make the shirts with my family's logo, and my wife thinks I look great, so I am ready for those new promotional shots!
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"Paid for their VIP delivery service (3-5 business days) product still hasn't shipped after 6 days. Who knows when it will arrive, 10 - 15 business days. I tried contacting their support and no one answers. "
"The embroidery on the hats I ordered was incomplete. The person checking for quality couldn't have approved them because it looked nothing like the file I submitted. They used the wrong color thread also. On top of all of that, customer service took two days to contact me after I filed a complaint and then called.
I asked for a full refund!"
"I chose a staff pick hat. I was greatly disappointed! The quality is pathetic so there's no way I could ask money for this hat. It also took forever! Buyer beware."
"At a time of extreme rush & need, LogoUp worked diligently to get the job done ... and done well! Jai was adamant of ensuring all the details and necessary requirements were up to par and never settled for less. This was much appreciated. He remained attentive to his phone and was always very easy to get a hold of. The quality of the shirts and embroidery were sublime... I definitely recommend using LogoUp!"
"I had been emailing my rep to see where my order was. I got no reply, but got my order shortly thereafter. Unfortunately, none of the shirts fit properly and many of the items (including the most important ones) still had the stitching backing paper on it on the inside and the plastic on the logo on the outside. I am STILL trying to pick out the plastic from my logo. It's horrible. I had no trouble with my other orders, but this horrid quality has made me want to look elsewhere. I mean, didn't anyone even LOOK at the order before it was boxed? How can you let something like that go out the door? Even an 8 year old would know that wasn't right."
"This was our first (and LAST) order! 1) ordered August 29...just arrived TODAY (Sept 27)!! In the meantime we bought 3 shirts locally and they were done in a day! 2) quality of hats is TERRIBLE 3) Wanted the name "Nick" on both the XL shirts...setup the shirt with the name in addition to the logo, set quantity to 2 and only 1 shirt has the name on it...FOUR LETTERS FOR $10.99!! RIP OFF!!! 4) Items came in a box with no receipt/shipping list. Everything about this experience was terrible. Your items are cheap - and that is both an indication of the price and the quality of the service."