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Verified Lovesac Shopper
Verified
5/5

2017-07-19

"very positive experience. sales associates were extremely knowledgable yet not pushy. they had great suggestions and I felt they were honest in their answers and offerings."


Verified Lovesac Shopper
Verified
5/5

2017-07-19

"The Lovesac employees have all been amazing and we will buy from them again. We received the couch 8 days and set it up immediately. The covers are backordered so that was the only real down fall. Employees have bent over backwards to help us get the best prices available."


Verified Lovesac Shopper
Verified
5/5

2017-07-19

"The shipping of the sactional was awful. It was downpouring rain at the time of the delivery. I received a voicemail from the delivery man that they were dropped off. I asked if they covered the boxes, they said no. I had to leave work early Friday 6/23 to move all the boxes inside soaking wet. Luckily all items were not damaged in any way but I would recommend whoever you use for delivery do better care with your Lovesac items as you could have lost me as a customer before I even build the sactional!"


Verified Lovesac Shopper
Verified
5/5

2017-07-19

"so far so good....i don't have my sectional yet so will be able to give more feedback once it is delivered :)"


Verified Lovesac Shopper
Verified
4/5

2017-07-19

"Medium Quality at a Premium Price"


Verified Lovesac Shopper
Verified
5/5

2017-07-19

"People think I'm undercover sales representative at this point! I am in love with LoveSac! When people tell me that they're just a big beanbag or just a couch, I have them over to my house and their minds are forever changed! I love the versatility, adaptability, and comfort LoveSac brings to my home."


Verified
4/5

2017-07-19

So much more than a couch but....

"I love my Love Sactional however, I was very unpleased with the delivery process. FedEx delivered my sactional pieces in the middle of a severe thunderstorm, while I was at work. I did receive delivery notifications saying it would be delivered soon but I work in a profession where we can't leave in the middle of the day. So, my 15 sactional pieces sat outside on my porch for 5hrs in the rain. I had no intentions of opening the boxes because I was moving in a couple of weeks. However, when I called Love Sac, they said that I would need to open each box to determine the damage. I declined to do that and opened only 1 box, the pieces were wrapped in plastic, so there was no damage. I decided to blow dry and dehumidify the boxes that were visibly wet and hope for the best. Luckily for me when I arrived to my new home, there was no visible damage, no mold or mildew smells. While the sactional is extremely pricey!!! As a military member (I hope you bring back military discounts) I decided to make the investment b/c we move so often, live in variable sized spaces and often times across the country. This will be the 1 piece of furniture that may actually survive several moves. Another member recommended the love sactional to me and said hers stood the test of time w/ kids, dogs and several moves. So I took the plunge and needless to say I am in love. My family and friends love to visit and reconfigure my sactional to whatever they want and I love the way it feels. The standard foam is firm yet comfy and the pieces are extremely durable! I hope to have this sactional for over 10 years!!!! "

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Verified Lovesac Shopper
Verified
5/5

2017-07-18

"Staff very friendly and paid attention to all customers...went out their way to match things up to give us a better visual of how the items we were to purchase would look put together on the display in the store and that helped a great deal!"


Verified Lovesac Shopper
Verified
5/5

2017-07-18

"I love this store !! The workers are nice and very helpful!"


Verified Lovesac Shopper
Verified
2/5

2017-07-18

"Not happy with customer service. I've had to contact someone 4 times and issue is still not resolved."


Verified Lovesac Shopper
Verified
5/5

2017-07-18

"I love the product and the quality however disappointed that the fabric for my sactional is no longer available which will prohibit me from making future purchases."


Verified Lovesac Shopper
Verified
5/5

2017-07-18

"My experience has been great I've been a couple times to get something and I finally purchased a sac."


Verified Lovesac Shopper
Verified
4/5

2017-07-18

"It was ok.. you really have to work with a sales associate to price things. It would be nice if it clearer for customer to do themselves in the store. The sale associates I get want to make a sale but I went specifically to price different options."


Verified Lovesac Shopper
Verified
5/5

2017-07-17

"Deffinalty a great experience and high quality but when I went to make a purchase it was way out of me price range"


Verified Lovesac Shopper
Verified
5/5

2017-07-17

"I was impressed with the ease of changing them up , and being able to change covers and of course the lifetime guarantee ."