"Wonderful, staff was very helpful and the purchasing process was smooth. Delivery for in stock items was very fast!"
"Wonderful experience with personable associates who were very helpful"
"great site. amazing product. too pricey"
"I purchased the lovesac rocker 3 weeks ago. I understand that the rocker comes in separate shipments but after 3 weeks still do not have all the items to complete the piece. I have had a large pillowsack in the middle of my living room for 3 weeks now. In addition, Lovesac did not have the courtesy to tell me that my item was on backorder. I had to call the store to find this out. I will never buy anything from this company again nor recommend it to any of my family or friends. It seems like a great product, but the the way Lovesac handles delivery is completely unprofessional."
"My experience has been terrible. Particularly given the price. I am expecting company next week and am also expecting a sofa with the wrong fabric. (I currently have two love sacs cluttering my living room that have the wrong covers and a foot rest with a broken zipper, so I have no idea what's behind it."
"I love Lovesac and recommend them as often as possible."
"We had an excellent experience. We were able to try out the sectionals to make sure we found them comfortable. The sales staff was friendly and professional."
"Amazing. Love the associates and the product. Can't wait to get mine!!"
"Louis was absolutely fantastic. Exemplary customer service that was not pushy, but rather helpful, and her manner caused us to make a purchase we would otherwise have likely passed on. We are thrilled with the purchase now, and so happy with our experience in the store."
"Awesome service from my sales lady, Barbra. Simply let me get what I wanted"
"Very much enjoyed the experience. Quickly found what I needed to complete the expansion of my sactional. Only complaint (not about the store or employees) is that the seat padding do not stay full and firm for long. For the price I would expect an exceptional padding that would rebound and remain firm/supportive and comfortable for a longer period of time. I have had my sactional for 2.5 years but have rotated the pads multiple times so that my seat stays like new. Other than that I love the flexibility and solid build of the system."
"Very good product, love it."
"Explained above. Bad customer service (chat/phone) and poorly run operation."
"Love the idea, waiting on the product to arrive"
"Our sactional arrived earlier this year and it was initially phenomenal. However, after owning it for a few month, the fabric began to pill and deteriorate. We reached out to the company to replace the covers, but they would only send us the same ones instead of a new type. They're refusing to send us something new. I also tried to call into support and never got an answer. Left a call-back number too and never had someone return it."