"Noone likes to be tracked!"

"I ordered a cellular shade online and forgot to write down confirmation, thought I would get an email confirmation, no such luck. After a week with no blind and no record of a purchase, I ordered another, then it comes damaged. Then a week later the 2nd blind arrives damaged as well.....I had to take back and they could not figure out how to give my money back on the one blind, as there was no order # It took a long while until they figured it out(in between lots of phone calls and service desk help........Not very helpful all the way around.......Don't buy from Lowes online, ever!"

"Ordered a window online on the 5th with a delivery date to the store of the 27th. Went to the store and they had no idea about my order - looked it up and said that they didn't even have a truck scheduled for delivery that day. Told me to call back tomorrow when they could contact the vendor. Called back and had to go through the whole spiel again as no one remembered me. They contacted the vendor and told me that it would be another week if they got it on the truck the next day, otherwise it would be an additional 2 weeks. if it's not here by the 1st I will cancel my order.
Next time, i will do my online shoping at Home Depot ."

"ordered a gas grill, advertised with free assembly. Took 2 1/2 months to deliver and was not assembled. Apparently in Lowes speak free assembly means the customer gets to assemble it. Great marketing ploy but should be illegal"

"I bought a Samsung refrigerator that was dented when it was delivered and they had to order another one. The one I bought was in stock, but the delivery manager initially told me they couldn't get a replacement and I would have to come back in and pick out another one. I went on-line and found the same refrigerator, added it to my cart and it said it would be delivered to the store in 4 to 7 days. I called the delivery manager back and he said he would get one ordered and it would be delivered in about 10 days. I called back in 10 days and the person I spoke to said the replacement was never ordered. They said it would be another 7 days to get the replacement refrigerator. When the 2nd Samsung finally did get delivered, it didn't work properly and we couldn't get the alarm to stop chiming. We went back to the store and decided to get an LG instead of Samsung. Lowe's said it would take over 30 days to get the LG we wanted. I just cancelled the order and found the same LG refrigerator on sale at Best Buy cheaper than Lowes and had it in 3 days. I'm pretty much done with Lowe's forever. And now when I use my Military discount, I don't get an additional 5% off for using my Lowe's card. Lowe's ****!!!"

"Bought a Samsung refrigerator from Lowes and it stopped working within one year. Lost all the food in the fridge. Called lowes for service and they came three days later but had to order the part needed. Came in three weeks later and the fridge was fixed. Filed the claim for food spoilage on 9/23/17 was sent a confirming email on 10/3/17 that it would take 21 business days. I sent an email on 11/11/17 inquiring about the claim as it has already been 28 business days. No reply? I called on 11/24/17 and talked with lowes to get an update to find out they have done nothing with the claim. They offered to get it submitted and get back to me in 14 business days? I would not recommend Lowes for anything if this is how they treat a customer. Buyer beware.
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"I have been a consumer at Lowes for over 15 years and had been a big fan. However, I just tried its on-line service, and won't again and suggest you avoid doing so. First of all, thanks to Amazon, Walmart and other retailers, the expectations for on-line shopping are quite high. We now all expect prompt service and delivery. As a retailer, you must be able to meet these standards or you are setting yourself to have dissatisfied customers. I purchased a microwave on 11/3/17. I actually thought is was in the store for pick-up, but then realized it would be delivered to the store. When I saw the delivery date was 2 weeks later, I was shocked, but anticipated that Lowes would easily beat the expected date. After all, shipping takes 2 days, so how could Lowes not get it to its own store quicker than 2 weeks. I was wrong. Its now been over 2 weeks, the original deliver date has passed and I still don't have a microwave. Customer service was to look into it and promised to follow up with me within 24 hours. They didn't, so I called them back. They can't get tracking information. In the past 3 weeks, I have ordered 3 items from Amazon and received all three within 2 days of ordering. Do yourself a favor, don't use Lowes on line store. Oh, and Lowes, don't offer a service that fails to meet today's standards and expectations. Get it together, or have Amazon run your on-line store. "

"I ordered a washer/dryer set online, opted for free delivery. When I found out I️t would not delivered until be 2 weeks later, I decided to just pick up the appliances myself. Took 5 phone calls and a hour long wait at the store before I could pick up my items. I will not purchase online ever again! "

"Ordered french doors for our sunroom and was disappointed that I couldn't have the full glass because we needed a dog door installed. The gentleman in the store was nice and showed us the dog doors available and helped us pick out the right size. (This required my daughter texting me pictures and me talking to the gentleman via phone because I am handicapped) When the french doors showed up, there was no dog door to be installed and the man who originally helped us was no longer there. Now I have no dog door and I can't even see out into my backyard from my chair. They insist that we need to pay for the dog door and having it installed even though we went to all of the trouble and time of coordinating it and selecting what we wanted. We were having Lowes put in a 6 ft vinyl fence in the back yard, but we told them to forget it. We want someone dependable. I can now see why there are so many reviews about good sales people but poor management teams at Lowes. They lost a $7500 fence budget over the principle of a $130 dog door. Very Poor customer service and planning."

"My husband and I just bought our first house and we chose to purchase a storm door at the Lowe's location nearest my house. We wanted to get it done before the winter because we tend to get a lot of snow in our area and I wanted the extra buffer. I put a small deposit down on the door and was told there would be someone from Lowe's to come out and take measurements, once they were confirmed I could come in and pay the balance of the door and labor costs, and it would be installed the following week. I waited about a week and didn't hear anything from Lowe's. I called the store I ordered the door from and the woman told me the location of my house was too far from the store so she cancelled my order and refunded my deposit. No one even thought to call and tell me that. Fine. So I went to a different Lowe's (within the same distance of my house as the other one) and they were easier to work with. I re-ordered the same door, and paid the deposit again. One of the employees came out and measured my doorway, I got a call to go back to the store and pay the rest of the door/labor. I went to the store and finished my transaction. I was told the following week I would get a call to tell me when the installer would be out. I needed to know this information to take off of work and be there. It has now been THREE weeks since the purchase, and I still have yet to get a call back from anyone at Lowe's, not even corporate. Each time I call to inquire, I am told "it's in progress" and "i'll be updated when the installation date has been set" which is just not helpful at all. I am totally disgusted with Lowe's. This is the first and last time I'll ever use them. It's quite clear they don't care about their customers or even delivering a product you paid your hard earned money for. Lowe's, I know you don't care about us, but get it together! "

"On October 29 2017, I purchased a new Honeywell Wi-Fi thermostat from Lowes.com. It was not listed as refurbished or an open box. I paid full price for a new unit as well as an extra 19.99 for overnight delivery.

The thermostat arrived as expected. However, when I opened the box there was no shipping protection (i.e. bubble wrap or peanuts). The thermostat was loose in the box and allowed to bounce around. Further inspection, I noticed the seal was broken and it was missing the mounting hardware I was going to need to attach it to the wall.

I called customer service and told them they had sent an open box that did not have all the pieces. I was surprised to find that Lowes Customer Service could not help me by sending a replacement; I had to wait for an assistant store manager to call me from the NJ store that shipped the unit and they gave their employee 24 hours to return my call.

The next evening, no call from NJ. I called customer service again. All I wanted was a replacement. This time, Customer Service was going to expedite my problem to a regional sales manager. I should expect a call in the next day or two.

I asked if I could just return the open box via UPS and get a credit. According to customer service they cannot issue a pickup. I have to go to one of their Brick and Mortar stores. Now, I am going to have to drive ¾ of an hour to the closest Lowes store. This drive was the reason I used Lowes.com in the first place.

I plan to take the open box to a Lowes store on my way home this evening. I DO NOT want a replacement; I want to return for a credit. Corporate policies, lack of follow-through by an assistant manager and higher costs all make my experience a nightmare.

I just placed my amazon order; it was seven dollars cheaper and no shipping charge. I will have it by Saturday. I want nothing from Lowes, I just plan to post my story and let others learn from my experience. I will not be returning to Lowes when I can get everything shipped to my door from big Lawn mowers, Generators and grills to piece parts; most of the time cheaper.

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"Asked repeatedly to have 2 pindo palm trees sent from to put in my backyard for a project for my grandson. Plenty in stock at coastal stores but no customer service ingenuity achieved. Olden days of fulfilling customer requests are in the past. Lowe's lacks hete!!!!"

"Small 5'x20' Fence installation took 4 months to complete and the company hired to do the job used my backyard to store unused materials the entire time while extras were back ordered. Destroyed my yard and my mood. Bad experience"

"If you need windows and doors installed in your home, keep your distance from the windows/doors department of this store. Jeff, the sale representative at this location, has no idea of what he is doing or saying, but rest assured you will get a bunch of lies and nonsense anytime you inquire with this individual as for the status of your project.

As for Lowe's main Customer Service, their representatives keep repeating the same mantra that Lowe's is sorry for the difficulties you are experiencing and that the store manager will call you in the next 24 hours to fix the issue. Instead you will get phone calls from other people low on the chain of command that obviously can't fix anything and so on and so forth.

My suggestion to other customers is: just buy what's available in the store if you wish, but find yourself a reputable contractor outside Lowe's to get your stuff done, someone that knows how things are done."

"I recently purchased several special order items from Lowes at one of their stores. When I had an issue with the shower doors during the installation, I tried to call the store where I purchased the doors for help. NO ONE would answer the phones, not even the so called "operator". I had to call the corporate number to talk to someone, and although they were professional and tried to be helpful, they didn't have any real reason as to why the store would not answer their phones. This is not the first time. I ordered some window coverings at another store location, and same experience when calling to check on the delivery status. At the time I thought this was just an issue with that particular store, but I now see that this is normal business for Lowes. I went to their website and tried to let them know about my experience. The online form would not go though, and the customer care number would not allow me to talk to a live representative. This is the worst customer service I've ever experienced. I will no longer buy anything from Lowes again. They are not interested in customer feedback or customer service. "