"Amazing experience and was the perfect gift. Arrived quickly and was even more beautiful in person. "
"Had a few mistakes I noticed after it was ordered. Via email, the CS crew answered all my requests and fixed my errors. I am so gratefull!! "
"Slight problem with shipping. out of four gifts one was shipped to the wrong place .
I think all has been corrected and the people that I talked to were very pleased with the gift.
Thank you ---i will order again in the future."
"As long as I check out as "guest" and I don't use the SHOP app, everything works GREAT. Lulu's Garden is my new gift go to. Very happy."
"Easy and delivered within two days!"
"Product was great, but delivery was later than what we paid for. "
"I was really happy to find Lula's Garden as a new option for ethical and thoughtful client gifts. However, I paid quite a bit extra for expedited shipping on a Friday, thinking the garden would be delivered on Monday, and it was not shipped until Monday. There may have been some small print I missed, but if I had known Tuesday was the delivery date, I would have just paid for regular shipping."
"This was a gift which I paid overnight delivery for. Not only did it not arrive next business day ( as promised on their site) but the succulents were half alive and didn’t come with the birthday message which I also asked to be attached. All this for almost 70 dollars is despicable! "
"Seems expensive for what you get - I think it’s the shipping that causes it to seem high. And the coupon codes they email never seem to work - it’s frustrating. But if the money doesn’t bother you then it’s a great little gift. "
"A great place to order a special gift."
"Paid $25 for shipping so it could arrive on Mother’s Day. It did not arrive until the day after. I emailed to complain, heard nothing back. Will not use this service again. "
“We are sorry to hear about your experience with the late delivery. We truly apologize for any inconvenience this may have caused you and your recipient. We strive to provide excellent service, and this situation is not up to our standards. We looked into your tracking and it appears our carrier delayed shipping since it was shipped with overnight shipping method from our facility on May 10th to arrive May 11th, in time for Mother's Day. We sent you an email on Monday with the refund notice. Please reach out to hello@lulasgarden.com with any further questions. We hope your recipient enjoyed their gift! Thanks, Team Lula's Garden”
"Easy website to navigate. Many lovely options for any occasion. "
"Succulents were delivered in a timely manner and looked just as pictured. "
"The only reason I didn't give 5 stars is because the price seems so high for the size of plant. However, take that sentence with a grain of salt because I did agree to buy it and I know everything going in!
They tell you the dimensions up front, the packaging seems really nice and the options they have available is a really good set! "
"Sent to my mom for mother’s days and it arrived within 24 hours (as we wanted her to get this a day early) and the packaging was beautiful and makes a great first impression upon opening!!
Keeping Lulus in my Rolodex fo sho!!"
A rep from Lulas Garden, LulasGarden, has responded:
“Hi Adrienne, we are sorry to hear about your experience with our shipping options. We strive to provide clear information regarding delivery times, but it sounds like there may have been a miscommunication in this instance. We understand your concern that the order will arrive one day later than your expected day of delivery. We appreciate your feedback and will use it to improve our services for future orders. Thank you for choosing Lula's Garden for your gifts, and we hope to serve you better in the future. Thank you, Team Lula's Garden.”