ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.50/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.96/5
Customer service:
3.80/5
Return/Replacement policy:
3.75/5


Verified
3/5

2024-12-13

Disappointed in item

"I delivered this as a housewarming gift. The item did not look much like the photo on the website. I was somewhat embarrassed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-13

First Timer

"Everything was easy to do. Heard about you on the Today show. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-12-12

Succulents

"Very easy to order & received by plants very fast and in great packaging. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-12

Wonderful

"Fantastic experience in every way!
Ease of shopping , great shipping with great communication, and wonderful items/ products! They were a holiday gift, thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-12-11

Shipping Cost Insane

"I was charged nearly $60 to ship 8 small boxes to a single address. Said it was going to be 2 day shipping and it still took 5. Despite their nice product, this would seriously make me much less likely to order again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-10

Beautiful options for succulent lovers

"I wanted to send an arrangement for a friend who lost her mother...she is a succulent lover. So many beautiful options at reasonable prices...considering this will last longer than traditional flowers. Wonderful site, wonderful people, and wonderful plants. Highly recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-07

Found Just What I Was Looking For

"Sent as a Thank You for someone who went out of their way to help a family matter. Easy ordering, and nice packaging."


Verified
5/5

2024-12-06

On time service!

"Seamlessly easy process and loved the selections! Will definitely use Lulas again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-11-25

Unique Gift

"Great gift and the recipients loved it! Nice selection of sleeve/container and price point options. Quick, easy online shopping experience with prompt delivery. Would definitely recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-11-18

Always wonderful choices for gifts!

"Love the special wrapping for gifts - sent a happy birthday present to my best friend of 40 years - thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-11-10

great

"i have ordered 3 time from lulas and am very happy with each order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-10

Unique Gifts

"I appreciate the opportunity to give a gift that is unusual, but also lovely. Customer service was also great! I definitely recommend Lula’s Garden"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-11-07

Online order for gift

"Good but feel there should be more option to choose plants of your choice!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-07
A rep from Lulas Garden, LulasGarden, has responded:

“Hi Carol, thank you so much for your feedback! We’re thrilled you chose Lulas Garden for your gift! We appreciate your suggestion about offering more plant options, and we’re always looking for ways to enhance your experience. Stay tuned for exciting updates in the future! Your support means the world to us!”


Verified
2/5

2024-11-07

I ordered 4 and 1.5 came in looking like the picture

"2.5 of them came in with dirt and rocks everywhere and with one of the cactus (in the group of 3) looking like it is 50/50 if it makes it another a month. The 1 that came in as the picture showed is amazing and 1/2 of one of them that stayed in place is amazing but the other looks like something I could have done myself. I get it is tough to do send something through mail but need to figure out ways to get things more consistently to people in the way it looks online or at least close. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-11-04

Verdant Garden

"I sent to a friend as a “thank you” and she sent a photo of what she received. It looked exactly like the photo and she loved it! Great for gifts or for one-self! Arrived in a timely manner. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process