"Gift was well received , packed securely and shipped quickly"
"There was an issue delivering my package due to a hurricane, and customer service promptly responded to my concerns and offered a replacement package/refund! I will be ordering from them again!"
"I gifted your money tree plant to celebrate my Father’s 20th year celebration for the non-profit organization he founded.
I was less than satisfied with the amount of money I paid for your product.
-Shipping/Packing cost was extremely expensive only to have…
-The trees branches in disarray.
-Shipping date was delayed and the tree arrived 24 hours later than original arrival date."
"This is the second time I've ordered a sympathy gift from Lula's. It's a nice alternative to fresh flowers and the succulents last a long time.
Highly recommend :)"
"This was my first order and it did not disappoint. High quality product, packaging and easy process. "
"I sent my friend an arrangement for her 50th birthday. She sent me a picture, and it was even more beautiful than I could have imagined. It's something different than the normal cut flowers, and the packaging was elegant. I especially like that Lulas gives back in the manner of providing fresh water to those in need. I will definitely order again!"
"It’s beautiful i love it "
"I expected next day shipping, and it was delivered two days later "
“Hi Hannah, thank you for leaving a review. We looked into your order and you placed it selecting standard shipping (2-3 business days transit). Your order was placed on a Sunday and we shipped it on Monday (next business day) to arrive on Wednesday. We apologize if our shipping options caused any confusion. Please send an email to hello@lulasgarden.com if you have any further concerns. Thank you, Team Lula's Garden.”
"I got my daughter a money tree for her birthday. It was a beautiful plant that came in a special birthday box, so it was protected during shipping. She was thrilled. I also love that this company donates a portion of every sale to water.org.
A note: I purchased an $18 mister because it came up on the checkout page as a suggestion. It turns out a money tree is watered using ice cubes, so the mister was irrelevant. I realize the suggestion probably comes up on every checkout page for that website, but maybe the description of the plant should mention the watering recommendations.
"
"Excellent service. Prompt delivery. Beautiful arrangement."
"Had a great experience and the plants were exactly like the website! My daughter loved them!"
"Product arrived as quickly and as described on website. Recipient was very pleased with the sympathy product. "
"Paid extra for overnight shipping, delivery was not overnight. "
"Easy to navigate on the website. Great package "
"Received the first plant with several dead leaves. Company replaced plant and the replacement arrived with stones loose all over the box and all the leaves of the plant were unattached and laying dead on top. Outside container was water stained, box looked liked it was thrown around in shipping process."
A rep from Lulas Garden, LulasGarden, has responded:
“Hi Vanessa, thank you for sharing your experience. I’m sorry to hear that your Money Tree plant did not meet your expectations, especially for such a special occasion. It’s disappointing that the branches arrived in disarray and that you experienced a shipping delay, we are seeing some orders experiencing delays due to the hurricanes and we apologize about that. Your feedback about the shipping costs and packing is important to us, and we take these concerns seriously. We want to ensure that our products arrive in perfect condition and that our customers feel they receive value for their purchase. Please reach out to hello@lulasgarden.com with photos of the plant and we can better assist you. Thank you, Team Lula's Garden”