"I initially had the wrong address populated and I called to fix it and the rep fixed it right away and was so kind and helpful!
The product was quality and was exactly what I expected based on the website."
"The buying process was easy and I also needed to make a correction on the card which they were very helpful with. I did not see the end result but my friend said it was beautiful and she loved it "
"So grateful because I put the wrong address at first and your wonderful customer service fixed it and got it to my daughter for her birthday on time!! It was so great and looked beautiful! Thank you!"
"Shipping continually getting delayed. My package still has not made it to its final destination. It has been a week and your website says 2 business days."
"This is the second time I have used Lula's Garden to send a pet sympathy gift to close friends, and again the experience was excellent. I ordered the Forever Remembered Jewel Garden and Soy Candle, and everything arrived just as pictured, right on time. I highly recommend Lula's Garden to anyone looking for beautiful, thoughtful gifts for someone. "
"Site was easy to use. The recipient loved the succulent and card! "
"With the exception that the website does not clearly state that next day delivery does not include Sunday delivery, everything was perfect. "
"Beautiful and fast delivery "
"I ordered a plant and delivery has been rescheduled 3 times so far! $15.95 for shipping for a tiny plant and it will take a week or more to get there."
"Beautiful, healthy, and arrived early! My second order w Lula’s and I’m very happy w the quality and the service."
"Gift was well received , packed securely and shipped quickly"
"There was an issue delivering my package due to a hurricane, and customer service promptly responded to my concerns and offered a replacement package/refund! I will be ordering from them again!"
"I gifted your money tree plant to celebrate my Father’s 20th year celebration for the non-profit organization he founded.
I was less than satisfied with the amount of money I paid for your product.
-Shipping/Packing cost was extremely expensive only to have…
-The trees branches in disarray.
-Shipping date was delayed and the tree arrived 24 hours later than original arrival date."
“Hi Vanessa, thank you for sharing your experience. I’m sorry to hear that your Money Tree plant did not meet your expectations, especially for such a special occasion. It’s disappointing that the branches arrived in disarray and that you experienced a shipping delay, we are seeing some orders experiencing delays due to the hurricanes and we apologize about that. Your feedback about the shipping costs and packing is important to us, and we take these concerns seriously. We want to ensure that our products arrive in perfect condition and that our customers feel they receive value for their purchase. Please reach out to hello@lulasgarden.com with photos of the plant and we can better assist you. Thank you, Team Lula's Garden”
"This is the second time I've ordered a sympathy gift from Lula's. It's a nice alternative to fresh flowers and the succulents last a long time.
Highly recommend :)"
"This was my first order and it did not disappoint. High quality product, packaging and easy process. "
A rep from Lulas Garden, LulasGarden, has responded:
“Hi Ashley, I understand how frustrating it is when shipping delays occur, especially when you were expecting your order to arrive in a timely manner. I apologize for the inconvenience this has caused you. Looking into your order it seems as it should have arrived yesterday according to our shipping time frame. However, it is out for delivery today. I have refunded the cost of shipping, you should see it reflected on your account within a few business days. If you have any questions, feel free to reach out to hello@lulasgarden.com. Again, we apologize for the inconvenience. Team Lula's Garden”