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Product & services pricing
3.47/5
Chance of future purchase:
3.70/5
Shipping & packaging:
4.00/5
Customer service:
3.73/5
Return/Replacement policy:
3.86/5

Verified
5/5

2024-07-27

Very pleased

"Easy to order. Arrived quickly. Provided a way to offer a meaningful and impactful gift in a time of grief. "

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Verified
5/5

2024-07-25

lovely planter

"I purchased a planter as a gift for a dear friend in California. She received it last night and was delighted with it. She loved the cactus arrangement and was amazed it arrived in perfect condition. I have sent previous gifts from Lulu's Garden and was always pleased with the service."

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Verified
5/5

2024-07-25

All around great

"Beautiful packaging and product! "


Verified
5/5

2024-07-25

Class Act

"This is my second purchase. I’ve been very pleased and the recipients have been very happy with their gift. I will be back yet again."

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Verified
5/5

2024-07-25

Perfect gift!

"Ordering was simple and easy. The product was even more beautiful than the image online. The birthday gift was a HUGE success. I also love the mission of the company and will absolutely order from them again."

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Verified
5/5

2024-07-22

My friend loved it

"Ordered my friend a sympathy box she received it very quick and she loved it "

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Verified
3/5

2024-07-21

Not on time

"I really hope its a a beautiful as picture because it REALLY needed to be there by friday like it said even no later than Saturday. I am a manager and run a business and the best advice I can offer is if you can’t guarantee what your selling and it getting there when the website says it will maybe put on website not guaranteed. I don’t want a refund but My daughter just lost her child and im not in same state and your product seemed a miracle her nickname is “LULA” and she loves succulents. No coincidence. But I am very upset its 3 days late well its almost 2 days late now. I was sold on the two day delivery "

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Verified
5/5

2024-07-19

Perfect Get Well gift for succulent lover!

"Ordering is easy, good selection, impressive processing and delivery."


Verified
5/5

2024-07-19

Great customer service

"I accidentally shipped the gift to myself instead of the intended recipient. Glaringly, my own mistake - yet they took the effort to ship a new plant to the intended recipient and only charged me for shipping. They went above and beyond. Most places these days would simply say "too bad" and make me order a whole new gift. I appreciate their excellent customer service.
The succulent is beautiful (since I have one now too) and I will definitely use them again!!
"

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Verified
5/5

2024-07-16

So far so good

"Haven’t received product yet but called number to check status and super nice lady answered and gave me all information i needed. "

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Verified
1/5

2024-07-15

My plant is already dying and it's a succulent.

"I followed instructions and it died. It's ridiculous."

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Rep reply posted 2024-07-15
A rep from Lulas Garden, LulasGarden, has responded:

“Hi Luz, thank you for leaving a review. We are so sorry to hear that the succulent is not thriving. We checked to see if you've sent any emails to our customer service regarding this, but couldn't find any. Please reach out to hello@lulasgarden.com with any issues (please include photos of the plant) and our team will assist you. Thank you, Team Lula's Garden”


Verified
5/5

2024-07-15

Beautiful!

"The plants looked so beautiful and such a great gift for most occassions. "

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Verified
5/5

2024-07-14

Amazing Customer Service

"I accidentally put my address instead of the address I needed to send it to. I quickly emailed customer service and they were able to send it to my friend and she really loved it!! "

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Verified
3/5

2024-07-13

my note got cut off

"loved the plant and beautiful delivery! sadly my note got cut off so the receiver didn’t know it was from me. "

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Verified
5/5

2024-07-12

Great Experience

"I had never used Lula before, so I was not sure what to expect. I sent as a thank you gift to my physical therapist and she was very happy with it. Such a cute gift. Very easy to send too."

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