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Product & services pricing
3.50/5
Chance of future purchase:
3.62/5
Shipping & packaging:
3.88/5
Customer service:
3.75/5
Return/Replacement policy:
3.16/5

Verified
5/5

2025-02-06

Grief

"Everything was nice and my friend love the gift "

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Verified
5/5

2025-02-04

Sympathy

"Sent several sympathy plants. Everyone loves them."

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Verified
1/5

2025-02-04

Strawberry Shortcake BestFriends

"My succulent arrived broken… the yellow top was broken off …"

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Verified
5/5

2025-02-02

Wonderful.

"It arrived exactly on time! "

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Verified
5/5

2025-02-01

Really fun gift

"It was loved as a gift. Something different but cute and thoughtful."

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Verified
2/5

2025-02-01

No one got back to me

"Hi, I picked out a pinkish red succulent thing for someone who is 20 who just lost their Dad. They sent a yellow one instead! I emailed this in a week ago and no response back. I’m so disappointed. I know the small print says may be different than the picture but then the colors should not have different names. We order the Rose one and they sent her the Ray instead! Not even close."

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Verified
5/5

2025-02-01

Great Job

"Everything about the shopping experience was delightful, except that what I wanted was not available (not Your fault).
I am a repeat customer, and will be next time, too!
"

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Verified
5/5

2025-01-31

Always great

"I always use Lulas garden for sympathy and other gifts. Special and always loved by those who receive "


Verified
1/5

2025-01-30

Worst merchant ever.

"The website did not reflect my selection of choices that I placed in the Shopping cart. Therefore, a wrong order got processed due to a glitch in the system. When I called the company to address this, they didn’t wanna recognize this and still I got charged."

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Verified
5/5

2025-01-28

Amazing customer service!

"When I realized I had inadvertently entered my home address instead of the recipient after hitting "submit" I was in a panic. Because it was a Saturday I could only submit an email and hope someone would read it before the order was shipped. I received a response early Monday morning, stating they put a hold on the order and asking for the correct address. The order was shipped and ant the recpient received it right on schedule. I also received frequent updates about the status of the shipment which was greatly appreciated. I was able to contact the recipient to let them know their gift was on it's way within two hours of delivery. They absolutely loved it and sent a picture. It was exactly as pictured on the website. This was my first purchase from Lula's but will not be my last. "

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Verified
1/5

2025-01-28

Quality is not as pictured.

"The quality is not as pictured. Don’t make my mistake and think that you’re gifting what you see advertised. "

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Verified
5/5

2025-01-28

Great product

"I was told about your website by a friend that used it for a sympathy gift… I sent it to my friend whose mom just passed and she was very impressed with it and thought it to be a thoughtful idea. The product also shipped in a very timely manner. Based on my experience above, I would shop again here."

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Verified
1/5

2025-01-28

Horrible

"I ordered this plant as a sympathy gift for a friend who recently lost his mother. Unfortunately, it arrived completely dead with only two leaves left. This was incredibly disappointing, especially given the sensitive occasion. I expected better quality and care in the delivery of such an important gift."

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Verified
5/5

2025-01-25

Lovely

"As described and arrived on time. Lovely!"


Verified
5/5

2025-01-23

The perfect thank you gift

"I can’t even remember how I came across your business, but I am so thankful! I am a wedding and event planner and I’m often looking for ways to send thank you gifts to past couples who refer me to other people and to vendors who do an amazing job! I will continue to use your business for gifts as the vendor I sent a thank you gift to recently, absolutely loved it! "

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