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5/5

2011-10-04

"After searching a while for a notebook I stumbled upon Malibal. I was surprised to find their prices are well below their competitors even with an extended 3 year warranty. I did some research and found nothing but great reviews so I decided to order from them. Although I selected regular ground shipping, Malibal was able to get my order to me in 3 days. I couldn't be more happy with experience with Malibal. I plan on shopping with them the next time I need a notebook."

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4/5

2011-10-03

"The laptop arrived very promptly but there were some problems with the wireless and I heard a rattling inside of the case. Their support was slow to respond but were helpful when they did. They were unjustifiably skeptical when I said that there was something loose rattling around inside the computer, though. When they sent me the service manual and I opened up the computer it turned out there was a loose screw stuck underneath the GPU fan. It's out now, but it was an upsetting problem to run into."

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Rep reply posted 2011-10-11
A rep from MALIBAL, MALIBAL, has responded:

“I'm glad we helped fix your WI-FI issue. :)”


5/5

2011-10-02

"These guys are AWESOME with getting the job done and satisfying their customers. I have complete confidence that any issue I may experience or concern I have will be promptly taken care of. their response time to questions is best I have seen. THIS IS THE WAY TO RUN AN ONLINE BUSINESS.. MALIBAL will be around for a long time if they continue their excellent support. So far it has been a pleasure working with Malibal, and would recommend them for any high $$ transaction. I purchased a laptop, and they made sure that I was comfortable... Would buy again."

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5/5

2011-10-01

"Great customer service and very knowledgeable sales staff! Great product and competitive pricing!"

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5/5

2011-10-01

"I ordered the Satori P170HM laptop and I am just blown away by the performance. Not only is it beautiful to look at but $2000 never bought so much hardware. As an experience computer builder/gamer/engineering student i am on the go a lot and required a mobile platform. I did 3 months of research off an on at all other computer retailers and no one gives you the same bang for your buck. Malibal has by far the best prices on all the latest top of the line hardware. Not only is the base warranty better than everyone else's extended warranties, the extended options come at a very reasonable cost. I challenge anyone to compare best buy, dell, etc. I have owned this laptop for a month now and it is the best computer I have ever owned. The customer service is even outstanding as they double checked with me to make sure my credit card charge was legit (much appreciated). As a gamer the only thing I could possibly nitpick is an option for a backlit keyboard. Lastly considering all the horsepower of the laptop, it has excellent battery life, 3hrs legitimate, and runs near silent/extremely cool regardless of what is running. I have taken the time to recommend to all my friends, family, and business associates to purchase from malibal for future needs. Keep up the good business and I am a customer for life. All I can say thank you malibal, you delivered. "

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5/5

2011-09-30

"My experience with MALIBAL was excellent. The website is simple to use. The product order configuration is easy to use. Setting up an account, tracking order progress, very straight forward. With my CC purchase, they took extra effort to confirm my identity. The order was set to ship UPS ground, they shipped it 2 day air and got my new laptop to me before the expected ship date. The laptop arrived in good thick packaging with extra protection. The condition of the laptop is very good. I've reviewed the laptop build, everything seems to be in place as I ordered it. I will be recommending MALIBAL to friends and family."


5/5

2011-09-29

"I ordered a p150hm from them on August 1st. It arrived quite late, but they were in constant communication with me throughout the process. I have found everything to be satisfactory with the computer and their costumer service has been outstanding, after the first communication."

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4/5

2011-09-29

"I purchased a Clevo P150HM with the Radeon 6990m from Malibal on 9/1/11 and am very happy with it. It came exactly as I'd ordered it, and it seems very stable and fast in every benchmark I've run so far (P3526 in 3dMark 11, for example). They even remembered to flash the hybrid SSD's firmware to version SD26 like I'd requested (I'm a GNU/Linux user primarily, and the drive has issues with earlier firmware versions).

I was mildly unhappy with how long it took them to ship my order-- I didn't actually receive the laptop until 9/26. That seems like an awful long time to fill an order.

I also received an especially rude and unprofessional communication from one of their support reps when I'd emailed a question to them. But that was probably just a single, disgruntled employee, everyone else I conversed with was very friendly and helpful.

Mailbal had the best price and warranty of the Clevo resellers I priced, and I also like how they give you the option of buying the laptop without any branding stickers on it. Next time I buy a laptop, if Malibal meets these similar qualifications, I will consider buying from them again.
"

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Verified
5/5

2011-09-28

"I ordered my laptop on 08/12/11 with the 6990m. I got it about a month later because I ordered before the card was out and I was also in a waiting line of customers who ordered the same card before me so the wait was understandable. Towards the beginning of September i was getting antsy so I called and the rep explained that their was an issue with the heat sinks so they ordered new ones and to compensate for that they upgraded my ram and thermal paste and shipping which was very nice of them. Overall I am very pleased with their work and their product and will probably buy from them in the future when this laptop gets too old. "

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5/5

2011-09-24

"Great company, great prices, fantastic computer."


Verified
5/5

2011-09-24

"I purchased the 17 inch i7 a month ago and I have to say I love it. No bloatware came with it and to me that is a big plus. I hate clutter that I will never use. I am not a gamer but do multi tasking and it is fast, no waiting for things to load. Their support is outstanding, I had several questions before buying and they answered all through their chat line. After I got it I could not find the bluetooth so I could connect my mouse, I emailed them and within just a few minutes (not days as with some other companies) I got my answer. Cannot say enough about their support, quality, pricing, and delivery time!!! I ordered on 8/10/2011 and expected ship date was 8/17. Much to my surprise it was delivered on the 18th. Now all they have to do is develop a 13 or 14 inch for travel and I am ready to update my small laptop!!!!!!"

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Verified
5/5

2011-09-23

"Malibal did a great job building my laptop in a hurry and shipping it out to me, and their customer service department was very helpful and responsive, often replying to e-mails within 15 minutes even in the middle of the night.

The quality of the build itself (a 17" Satori) is superlative, and the thermal paste clearly well applied, as this laptop runs cooler than any other I've ever owned even though it has a Radeon HD 6990M, which really sucks down juice. It's easily 20 degrees cooler on average than the much more modestly equipped - though also in the same processor class -HP it replaced. Would definitely buy from Malibal again in the future, and recommend them to anyone in need of a high-quality, high-performance machine.
"

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5/5

2011-09-23

"Reasonable build and delivery time. Talked with a customer service rep who wanted to confirm my information before it was shipped. Very friendly. I liked the options I was given to choose from for building my computer. I'm glad I went with Malibal."


5/5

2011-09-23

"My experience was very good, I was able to work things out with them on the phone and they were very helpful. I received the laptop and it seems to be working great."

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4/5

2011-09-23

"My laptop has been great so far, no complaints at all. It runs everything i've thrown at it fast and looks great. Only issue I had with the whole process was that it wasn't shipped until several days after the 5-7 business day window they promised, but I would definitely order from them again. Just don't expect it to show up early by any means."


Rep reply posted 2011-09-23
A rep from MALIBAL, MALIBAL, has responded:

“Hi, you were unfortunate in that you caught Labor Day and two weekends, because if you look at your order - you placed it on Friday the 2nd, and it shipped out on Thursday the 15th, which is actually only 8 business days, when you remove the weekends and Labor Day.

So we only missed the 5-7 business day estimate by one day. :)”