"The customer rep that assisted me was phenomenal."

"My general experiences with moni have all been excellent. All representatives, in my experience, have been knowledgeable, courteous, considerate, easy to speak with and have assisted me with my issues in timely manners."

"I tried the text option and it took to long to get a response, so I called. Shouldn’t have that service unless you can have someone respond immediately."

"My original appointment was cancelled . Your tech became ill. I received the phone call to notified of this issue 1.5 hours before my 1-5 window period appointment. I had already left work for the day to be home in time for my appointment. I work 1.5 hours away from my home. This was very frustrating for me."

"Worst company to do business"

"Every time we call it’s at least an hour or longer on hold to speak with someone. It’s ridiculous! Who has that much time to sit in hold and hope your not accidentally disconnected after they find out why your calling"

"Excellent customer service!"

"Very professional and security information was handled in same manner. I love MONI!"

"No problems with Moni other than the wait time on hold waiting to speak with the Customer Service rep."

"It was good. However, I was surprised that my fee did not go down with my not using emergency button. Also, I was surprised that this feature was eliminated several months ago without my being notified."

"It couldn't be any better. I have no suggestions."

"MONI has been exceptionally great since DAY ONE. Two of the technicians actually STAYED on the phone with me for over two hours helping me get the security camera installed and working the way they were designed to work. PATIENCE-UNDERSTANDING - GET IT DONE ATTITUDES and it was greatly appreciated then and now. I will remain a loyal MONI customer and should we sell this home - I will call MONI to secure the new home while encouraging the new owners of my sold home to STAY WITH MONI... Your company works with the customer at the front. THANK YOU FOR PEACE OF MIND!!!!!"

"Depends on the customer service rep. Some of the men have been dismissive, but the women have been more patient. My issues have been upstairs and when troubleshooting I have to run downstairs to use the keypad then upstairs to deal with the sensor/transponder. I have had problems with 3 transponders. Some reps offer a replacement at no charge, others want you to to pay for it. I cannot figure out what Moni’s policies are.Over the past 5 years, I have asked to have a manual sent to me (I was not the person who had the system installed). Although I have been told that one would be sent, I never received one. Alicia was the first rep who offered to send the manual by email. She let me check my email to make sure that I had it before we ended the call.Like I originally said, it depends on the customer service technician."

"your rates and contracts are dubious and I cannot wait to escape my **** on August 4th..."

"Your Rep was very helpful and understanding I am so grateful with the end result"