"Issues with the equipment: low battery have been a constant issue since a month after the installation. Door sponsor fall a couple of times and some time work some times doesn't. I live in Puerto Rico and when last year we were w/o electricity and cel phones for over a month the monthly charge was still deducted from check account"

"quick and easy answering my question"

"I was very satisfied that my system issue had been resolved in only a few minutes. Your technical support representative provided clear instructions and quickly walked me through the process needed to resolve the issue."

"I compared other security services and they are way cheaper and , they seem, easier and better to connect to. I am thinking about cancelling my service in August. It cost way too much for me at this point. I am looking for 50% less than you guys and I think I found it"

"I tried to narrow the appointment window from 8am-12pm to 8am-10am as I had business appointment come up. My request couldn't be accommodated so I had to reschedule for a different day. Disappointing. 4 hours is a lot of time to potentially sit around waiting on a work day."

"Good experience and customer service"

"Dissapointed with service missing scheduled appt."

"MY QUESTION WAS ANSWERED PROMPTLY AND EFFICIENT"

"It was a very easy going experience"

"Wait time was too long before reaching a representative."

"there was little time to wait for a representative, she was very professional, she stay on the phone when she transferred me, the other gentleman was very helpful and professional too!"

"General experience went well just the waiting time to get a representative."

"The first representative was not very knowledgeable, but I hung up and called back. The second representative was very knowledgeable and helpful, this is the one I'm rating."

"We are working in Australia. Email and phone contact is very good."

"Good service I think a little spendly."