"telephone customer service was great as well as tech. Unfortunately a scheduling error occurred between Moni and the tech."

"I love your company, however, I am not happy about you raising my rates every year without any notification to me whatsoever. And I am not at the end of my contract. Why don't you leave the amount at the agreed upon price for the duration of the contract?"

"I had to wait much longer to speak with a representative!"

"My experience and representative was favorable. The problem I have with was that the representative told me that he would tell the shippers to send it over night because it was a necessity to receive my new sensor in a timely manner. I was told I would get the sensor on Wed. with the overnight shipping. I didn't receive the sensor until Monday night; a solid week from ordering it. I had to leave my back door unsecure which in turn left my home vulnerable for a week. I told him that it was urgent and was told I would get it before I left for my trip. There is no excuse for this. I'm not sure who is responsible the representative or the shipping department. I am upset over this. I don't ask anything from Mono except to keep me safe and that wasn't done. I rarely call and complain or ask for this or that. I don't ask for anything but to be safe."

"my customer support Technician,was the best,i think he stayed with me until everything was taken care of, and working the way that it should work."

"have had no problems with the service."

"Very good. My support gentleman was very good, uplifting and determined we were going to get this issue solved. Very pleasant and informative."

"Very good. Like the quick way calls are answered and the way issues are quickly resolved."

"Both young ladies were a pleasure to do business with were great!"

"It was very nice. It took the employee quite a while to get supervisor approval for something but considering I was getting it for free I feel that patience was due on my part."

"Had requested in past my number be primary, my exwife number was called when a false alarm went off"

"We switched fromADT to MONI a few months ago. What a difference! Our cameras work great, the internet is fast to set and disarm, and the cost is less than ADT! We were very impressed with the sales rep who came to our house and explained everything before we purchased. The installer was knowledgeable, professional and quick! We are very happy with our MONI alarm system."

"Glad they could resolve over the phone??"

"The rep was courteous and thorough. My request was quickly resolved."

"System should be fixed to allow customers to use automated system for payments. I don’t want customer rep unless I request to speak with them."