"I ordered and received the leap V2 from Madison seating. The box was damaged in transit which scraped the bottom seat of the chair. I informed Madison seating, sent in pictures, and they are shipping me out a new chair. Thank you!"
"I bought a amia chair from them for my birthday at the end of may 2024. These chairs come with a 10 year warranty. When I recieved the chair i immediately start to feel a pain but i figured i was sitting in the chair wrong. So I let alot of time pass by trying to adjust the settings and add cushion to the seat. We're now 3 months later in august, which is too late for them to even assist me and finding out whats wrong with the cushion they sent. I tried to reach out to customer service and they said they're sorry theres nothing they can do because its past the 30 days.
"
"Buyer Beware! Bought a "new" Steelcase chair that broke immediately and had to fight with customer service for over a month. 1st, they offered to refund 50% and I could keep the broken chair. 2nd, they would send a replacement, but only after I sent them proof of a good review on Trustpilot.com. If you see a good review for this company, it’s likely because they blackmailed the reviewer and would not replace a faulty product without it. 3rd, they would only issue me a refund if I mailed back the broken chair (had to spend $50 to get a box big enough). Terrible!"
"Madison Seating has great customer service! They were extremely courteous and helpful fixing a problem with a damaged chair we received. We have ordered from them twice and will again in the future!"
"I received a Steelcase Leap V2 chair that had a broken piece. I contacted customer support via email (providing photos) and they promptly offered to send a replacement chair or provide a refund."
"i bought a HM chair from this and wasnt satisfied with the chair . Now when i tried to return they said you need to use your own shipping . Now when i use the same box the shipping is close to the cost of the chair . This is because of weight and the box size . used the same box as it came in from Madison Seating. Now the result is that i have to keep it because there is no point to return.
DO NOT EVER USE THIS SITE"
"Had a fantastic experience with MadisonSeating.com with my recent order of a HumanScale chair. With them, I'd found by far the best price I could find for the Freedom chair, and it arrived promptly after I ordered it...
The only small issue upon arrival was that the chair's central cylinder post wasn't holding its position, so I contacted Madison and they promptly sent me a new cylinder to install. When I had a little bit of difficulty installing the replacement cylinder, I contacted them again -- and this time they offered to simply send me a new chair, free of charge, rather than have me continue to attempt to install the replacement cylinder!
Madison's prompt communication, with actionable solutions at each step of the way, is deeply appreciated. Thank you very much! I recommend them very highly for great prices and even better customer service.
"
"Received a defective chair and they promptly offered to send a replacement"
"Hi! First of all, I was a little skeptical on purchasing the chair site unseen (Steelcase Leap 2). Fortunately the chair was PERFECT!
This is my experience:
Placed order and received the chair in about 2 weeks. Actually received it a day earlier than thought. Came in a SUPER sturdy box, which my daughter is now using as a fort, ha ha. It came in three parts, the back and seat, the coasters and stand, and the gas cylinder. All were bubble wrapped and well taken care of.
Assembly was a breeze. I had my daughter help me line up the arrows on the cylinder and chair, but that was it.
Took me about 5 mins to make all the setting on the chair.
This is a refurbish chair, but looks absolutely brand new (no scratches, no apparent rework).
ABSOLUTELY HAPPY ABOUT THE CHAIR AND WILL PURCHASE FROM MADISON SEATING AGAIN!"
"Recently purchased chairs across ~4 orders. First 3 orders were perfect and as described. The 4th and most recent order had a chair break in transport - Madison Seating responded right away and offered to fix the issue. Would purchase from them agian."
"I purchased a chair from Madison Seating through eBay (eBay Auction #133687347681). The seller advertised the chair as "New/Open Box" with a 10-year warranty. However, what I received was a poorly refurbished chair assembled with a mix of old, rusted parts and counterfeit components. The manufacturer's date label on the bottom of the chair was nowhere to be found.
When I contacted the seller to request a return and refund, they informed me that I was not eligible for a return or warranty claim and stated that I would need to bear the cost of returning the chair. I then contacted SteelCase directly and inquired about the so called warranty, SteelCase said no such warranty existed. Following this, I reached out to my bank and initiated a dispute. After filing the dispute, Madison Seating obtained my phone number and began calling me, and attempting to harass me into canceling it with my bank. I had to file a formal complaint with Ebay to get them to stop.
If you find yourself in a similar situation, I recommend contacting your bank first and then reporting the issue directly to Steelcase. Madison Seating has previously been sued by both Herman Miller and Steelcase for selling counterfeit products. The more people who report such incidents, the better."
"I've used Madison Seating on three separate occasions. The first time was in 2020 and it all went fairly smooth and the chair had some flaws but for the value I was fine with it. Unfortunately that chair broke in 2021 and had to stop using it. I purchased the same chair in 2021 and have not had any issues with it. The quality was a little better than the one purchased in 2020. The last chair and reason for my review was purchased in 2023. The chair arrived and cosmetically looked just as good as the second chair. The issue was with the stability of the back. You can hear the chair making noises when leaning back and it was not supporting my back as firmly as the past two chairs did. Since Madison offers a 30 Day money back guarantee I requested a return. They expect me to pay for a return of a defective item. Instead of arguing with them I simply told them I will eat the cost as a business expense. Stay away from this company. They are not operating in good faith."
"Madison seating offered me a more than fair resolution after I received my order mis-assembled"
"Good customer service that saw to my concerns"
"Madison Seating has shipped my chair on time, it came well packaged and as described. When there was an issue with the chair, the customer service responded promptly and quickly resolved the issue to my satisfaction. "