"I have put in two orders with Madison Seating, and received excellent products and service both times. It is very important to me to maintain good posture in the office. The chair I chose for my home and school office is very well made and usually very expensive, but Madison Seating made it affordable without sacrificing quality. The chairs are like new at a fraction of the normal retail cost. When I had an issue with one of my orders, Madison Seating went out of their way to address it quickly and fully. I highly recommend this company to anyone looking for the highest quality chairs at affordable prices. "

"I ordered a Steelcase leap chair from madisonseating and received it in great condition. I could not tell it was a refurb. I decided to give this one to an older colleague who has back problems and purchased the exact same chair again. Unfortunately due to FedEx mishandling the package even thought its clearly marked "fragile". The package was totally destroyed and many features did not work on the second chair. I contacted customer support and within hours they were ready to send me replace parts. Since i did not put the chair together until i received confirmation of the replacement parts once I assembled the chair, I noticed the piston did not hold a position. Immediately customer service informed me that they would be sending me a new chair and there was not need to return the faulty one. I will be doing some research to see it I can fix on my spare time. Great company, I will continue to do business with them."

"I encourage all prospective customers to read the reviews on this site, as well as BBB and TrustPilot. I wish I had! Notice how many involve a defective or discrepant chair being received. This company has a very unscrupulous business model, whereby they ship a defective chair, try to extort a false positive review in exchange for shipping a "free" replacement which turns out to be a different model. Then they want the customer to pay for return shipping and a restocking fee for their discrepant shipment. Madison Seating clearly does not stand behind their "100% Customer Satisfaction" claim. Thankfully, my credit card company agreed with the facts and credited me for the entire purchase. It was an exhaustive experience that I don't wish upon anyone."

"Got my chairs within the time frame they estimated and the chairs look great!
Cant beat their pricing
Very Happy Customer"

"I ordered a Steel-case V2 Chair. The back arrived broken. They are a heavy chair. I e-mailed customer service and they said the would replace the chair but i was to keep the broken one. I did my own repair on the broken back so i would have something to use while i waiting for the replacement. When the new back arrived, i had a very hard time removing the base and cylinder from the broken back unit. The seal and bearing on the gas cylinder came out. I e-mailed customer service and right way they sent a new gas cylinder. This was fine but after installing it, it doesn't let you adjust the height of the seat. Again, i contacted customer service and said they would replace the entire chair. While the chair and parts haven't been great, Madison Seating customer service has been. "

"Over the past 5 years I've ordered 17 Aerons and Steelcases from Madison Seating in 3 different orders.

My most recent order was the first time one of the chairs arrived damaged, it was a Steelcase Leap whose upper seat wasn't level with the ground (the wheel base was but the seat itself was at a slant to the right).

I reached out to their customer service and they were super helpful and responsive and are sending me a replacement chair.

I was sad about the chair arriving damaged but they have been really great in fixing the situation for me and I'm looking forward to getting my replacement chair!"

"I ordered an open box chair that came with (1) broken part. I emailed customer service and they offered to send a replacement chair for no additional cost - and let us keep the chair they originally sent rather than packaging up the chair and struggling to return it."

"I have ordered multiple times from Madison Seating since 2017 and have had many great expriences. They have great refurbished high end office chairs that save my company money. One time I had the incorrect chair sent to me, they offered to send me the correct one and I'd get to keep the incorrect model as a gift. Per providing them this review. I"m confident they'll keep there word, becuase they have yet to let me down.

Update* 6/24/19*
So Madison did as they promised in above review. I've used them several times since. All is great! Had another order arrive incorrect and damaged. So back here again to confim they take care of the customers. Thank you Annie! "

"I was thrilled to find a Steelcase chair at a steep discount through Madison Seating. Unfortunately, the chair was damaged when delivered - likely during shipping. I emailed customer service and got a prompt response. They will be sending a new replacement chair and said I should just keep the defective chair. I appreciate their quick response and their standing behind their product. "

"This is the first time that I purchased an office chair online. I had a couple questions and the customer service was excellent. I will purchase from Madison Seating again and I highly recommend them!!! "

"I bought and Aeron Herman Miller chair from madisonseating.com and the levers are broken upon arrival. The customer service rep emailed me instructions on how to adjust the chair. That does me no good if the levers are broken. BEWARE this company sells you garbage for hundreds dollars. This chair wasn’t worth the five hundred and fifty dollars I paid!! Now I have to buy a new chair after a few weeks of use. "

"Ordered a chair from madison seating. Wrong chair was sent to me. Was offered a new chair to replace wrong chair that was sent without having to ship back wrong chair. Customer service was prompt and reasonable."

"Two chairs ordered arrived promptly in great condition.

Customer service was gracious and accommodating in my two interactions with them - which was a pleasant and unexpected surprise from such a deeply discounted seller. They take customer satisfaction very seriously.

I would order from them again, and recommend them wholeheartedly. "

"we received our order promptly. one of the chairs was defective. I sent a message to the customer service and received a response almost immediately. They agreed to send a new chair at no cost. we should have our new chair in a few days."

"The Madisonseating provides an opportunity to customers like me for getting Herman Miller chairs with deep discount price for nothing wrong at all, or maybe some minor blemishes like a few scratches on base legs but already repainted in my case. They have very good customer service and efficient communication after transaction, so you are assured that they will listen to you and have solution for your if anything comes out. I have a good experience with them and like to share with others here. "