"good experience by phone to verify parts
"
"Easy to navigate the site and find what I needed"
“Thank you so much for shopping with us and for taking the time to comment on your experience. We know you have other options so we appreciate you!”
"Delighted to find parts for my 34 year old Thomas T-27 compressor at decent prices
Many Thanks!"
“Thank you for finding us and for giving us your business! These older units are made very well and we're glad we're one of the only online outlets that offer parts for them!”
"Yours is the only site I found that has hard to get part."
“We try to offer parts for obsolete or discontinued/old units. Thank you for ordering with us!”
"I Like The Fact That A Diagram Is Available."
“It's all about you, the customer. We're glad you found the website helpful! Thank you for your comments and for your business. ”
"Left a message/question with parts sales, no response."
“We're sorry you haven't received a response yet, that is not acceptable. We do our best to answer any and all inquiries and calls but some regrettably fall through the cracks sometimes. We appreciate your feedback!”
"The interface with the cart is very different from other on-line merchants. I found it distracting"
“We believe it is easier to order with our simple ordering process, but we're sorry you found it distracting. We think it's different, but better, but we're certainly up to editing this process if we get additional similar feedback. Thank you!”
"will know more when I get motor."
“That makes sense. We will do our best to process and ship your order as quickly as possible. If the part(s) happen to be on backorder, we will inform you of this delay so at least you are aware of the delay. Thank you for your order!”
"It was so easy to find and order parts for my Craftsman air compressor that sears doesn't have available any longer. "
“We make it very easy for you to find your parts and order them, so you can get back to your busy life. Thank you!”
"Compressor acting up after 30 years of service. I did have to find a 5hp motor with a metal internal fan. Plastic fan not good. Parts are for my X500 BPC 44V Looks like a U but I don't see a 44U in your parts lists. Serial number 10540470"
“Hopefully you found the correct parts for your model, we do have parts available for your air compressor on our site. Thank you for your feedback and please call us at 757-547-8665 if you have any questions at all.”
"I found parts here that I did not expect to find at all anywhere. Bula !!"
“You're welcome! Thank for you shopping with us and for taking the time to post your comments!”
"quite and easy order....."
“That's our goal, to make our site fast and easy to find what you need so you can go back to living your life. Thank you!”
"well this take think twice if I put my card or not, a lot people
think twice, please have more payment options like PayPal I'm sure we are not think twice to do it thank you."
“You are welcome! Good feedback, we're listening to our customers. We are hoping to setup PayPal in the future, but for a small business the fees incurred make it difficult. Thanks again for your business!”
"Easy to order parts. Thanks"
“Welcome! We try our best to make it easy for you. ”
"Haven't saw the item yet."
“This review is only regarding your initial experience with our website (finding the parts, navigating and ordering). We'll have your order processed ASAP. Thank you!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We think we're different from the rest in that we're knowledgeable about the product we sell. We're glad to hear we were able to help you. Thank you for your order and for your reply!”