"I never would have thought that buying 12 plastic tip with a 25% discount rate would be so expensive. shipping charges are outrageous ."
"The website is always easy to negotiate even for a guy like me! "
“That's great to hear, thank you for the high compliment! We do our best and try not to clutter the website with too much information, text and products. The "KISS" method always works best, in our opinion. The faster you find what you need, the faster you can get on with your life. Thanks again!”
"Quick reply to the email. Easy to order on the website. Great service overall."
“Excellent! We're glad to hear you had a great experience with us. Thank you for giving us your business!”
"I called twice to order and left messages and never got a call back"
“We're very sorry to hear this. We're shorthanded lately and unfortunately some calls are falling through the cracks. We are trying our best to keep up and get back to everyone promptly. Things will improve! Thank you for your understanding and I'm glad you were finally able to place your order!”
"Mr Eric Trotman was very competent, he e-mails me quickly with a full explanation to my questions.
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“That's great to hear, we'll be sure to pass the compliment along to Eric! I'm glad he was able to help you and we're glad to have your business!”
"Website very easy and reliable. "
“That's our goal, so I'm glad we met your expectations. Thank you for the compliment and for your business!”
"ordered air filters that has not been changed in over 25 years. I hope this will help the air compressor."
“I'm sure it will! Clean air filters, a good belt and oil changes will make the compressor run for years. We're glad we had the parts you need, thank you for ordering with us!”
"Why do we have to do a password. Not necessary..."
“This is something we'll look to update in the near future, we realize that many of our customers request guest checkout. We just revamped our website so there will inevitably be some enhancements we'll make. Thank you for the great feedback!”
"Easy to use site. well arranged. "
“Thank you! Your order and comments are certainly appreciated!”
"Easy breezy ordering. Great pricing discounts"
“We try to make it easy on you, and offer discounts for nearly every product so you know we're serious about offering competitive pricing even though we're a small business and up against the giants like Amazon. Thank you for your positive comments!”
"I order items from time to time in quantity and without missing a beat, they get right to my order. I've never had a bad experience yet and it's nice doing business with an online seller that has their act together."
“First, we sincerely appreciate you coming back to us time and time again. Second, thank you so much for the great compliment. We think we are unique in that we know what we're selling. We sell our service, as well as parts, which is something Amazon can't do. We appreciate you and your fantastic feedback!”
"Easy to navigate per model of tool."
“Thank you for the compliments, and for your order!”
"Very Happy with site.and diagram of product"
“Woo hoo go us! We appreciate the compliment and we're glad you had a great experience on our site!”
"Found the part, had a picture of the part so I knew what I was getting, reasonable price"
“Thank you for choosing us to order your parts from! We think we're different in that we try to offer photos, information and helpful assistance so you can be confident you ordered the correct parts. We believe that's what makes us different from all of the competition. Thank YOU!”
"Easy to find the model and part needed. Installation video also available. "
“That's our goal, to help you *quickly* find your parts, order them quickly, so you can get back to work as quickly as possible. We want to make our customers feel like they got more than just a parts order, but also information on parts to help you install it. Thank you for your comments and for your order!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're sorry to hear this. We offer First Class Mail as a shipping option, which is typically less than $5. This method isn't available to all zip codes, however. However, thank you for your business and for your feedback, we certainly appreciate it!”