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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2018-08-31

Easy-Peasy

"Know your model number, the rest is easy."

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Rep reply posted 2018-09-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's it! We honestly try to make it KISS easy, and we think we have one of the simplest, easiest and intuitive websites out there. Thank YOU!”


Verified
5/5

2018-08-31

great parts

"have got a lot of parts from you and everyone was great, thanks"

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Rep reply posted 2018-09-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We thank YOU so much for continuing to give your business, it means a lot to us and confirms we're doing something right. We appreciate you!”


Verified
5/5

2018-08-31

Masterful Service

"Great assistance from their forum and prompt service from Master Tool Repair."

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Rep reply posted 2018-09-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's some compliment! And we love puns! Thank you for the kind words and for choosing us to do business with. We sure think we're different (and better!).”


Verified
5/5

2018-08-30

Tools getting fixed for cheap and easy!

"It was easy to find and order all of my parts. Great website layout and fast way to getting this purchase behind me!"

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Rep reply posted 2018-09-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We make the website very fast and easy to use so you can get back to work. We don't complicate things needlessly. Thank you for ordering with us and for taking the time to post your feedback!”


Verified
5/5

2018-08-29

First time buyer but not the last purchase

"Easy to find products and painless ordering"

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Rep reply posted 2018-08-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate the compliments! We try our best give you the easiest, most pain-free website experience so you can order your parts and get back to your life. We make it as easy as possible to get on, find your parts and order quickly. Thank you for your business!”


Verified
5/5

2018-08-29

Ordering air compressor pump rebuild kit

"The website was very east to navigate. Pricing seems fair. Time will tell on delivery lead times and quality of the rebuild components but I'm optimistic to say the least."

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Rep reply posted 2018-08-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you had a great experience with our site! This review is about your initial experience with the website itself, but we'll be sure to process and ship your order as soon as possible. Thank you for taking the time to post your comments!”


Verified
5/5

2018-08-28

Shipping Great

"Will order again. Satified"

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Rep reply posted 2018-08-29
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's a great compliment, and thank you for choosing us to do business with!”


Verified
5/5

2018-08-28

"YOU GUYS HAVE A GREAT SELECTION OF PRODUTS! I REALLY LIKE THAT I FOUND WHAT I WAS LOOKING IN YOUR WEBSITE . TWO THUMBS UP!"

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Rep reply posted 2018-08-29
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We'll take your two thumbs! Err, keep your thumbs but we'll take the thumbs up! We appreciate your business and we hope to see you again the next time you need parts!”


Verified
5/5

2018-08-28

Quick and easy

"The site made it very easy to find the part I needed, and ordering very very quick and simple. Prices seem very reasonable."

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Rep reply posted 2018-08-29
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We make life easy on our customers. We are constantly tweaking our website to give you a better experience. Thank YOU!”


Verified
5/5

2018-08-25

Need the part

"I need the part and you have it !!!"

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Rep reply posted 2018-08-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Go us!! We're glad to be able to have the parts you need. Thank you for choosing us to do business with!”


Verified
5/5

2018-08-25

"piston without rings oh well i guess i'll have to be super careful removing the rings from my old piston. wish me luck "

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Rep reply posted 2018-08-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We wish you all the luck! Thank you for giving us your business as we think there's real value in repairing old equipment, even in our current "throw away" world.”


Verified
5/5

2018-08-23

had the parts i need

"great website and easy to find parts for my compresor"

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Rep reply posted 2018-08-24
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your business and your comments! We strive to make our website easy to use, fast and intuitive. ”


Verified
5/5

2018-08-23

Great Customer Service

"I had some questions and they were quick to get them answered in a very professional manner. Thanks for getting me the parts to fix my compressor!"

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Rep reply posted 2018-08-24
A rep from Master Tool Repair, Master Tool Repair, has responded:

“You are certainly welcome! We believe we have the most knowledgeable, professional customer service in the parts biz and we always strive to improve. Thank YOU!”


Verified
5/5

2018-08-23

Fast shipping

"Very satisfied and glad you have the parts for my out-of-production compressor"

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Rep reply posted 2018-08-24
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We aim to please! Thank you for giving us your business and for taking the time to post your feedback.”


Verified
5/5

2018-08-21

"Shipping appeared to be overly high compared to other companies."

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Rep reply posted 2018-08-21
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're sorry you feel that way as we constantly try to negotiate better shipping rates to help out our customers. We don't make any profits on shipping, we only break even, so we don't have an incentive to charge an exorbitant amount. Thank you so much for your order and feedback!”