"Finally got around to replacing some parts for my trusty old Crafsman compressor. The Master Tool Repair site was easy to navigate and I found just what was needed. I will definitely be back for more!"
"Fast and easy site to navigate and use"
“That's our goal, to offer hard-to-find parts on a website that's fast, simple and intuitive to navigate. Thank you for your feedback!”
"very easy, and excellent prices"
“Thank you for the positive comments! We do our best, and it looks like we succeeded.”
"Fine except I had to register 3x"
“That is odd, I'll get with my webmaster and we'll test the confirmation to try and replicate this problem. I'm thinking it was a temporary glitch or connection issue. Regardless, thank-you for the valuable feedback!”
"So far so Good. Website design and checkout could use a bit of an update."
“We certainly are very competitive with pricing compared to the competition. With our website, we've attempted to design it with simplicity in mind. The less background noise and clutter, the better. It's fast and simple since most of our customers are in a hurry and need to order parts quickly to repair their equipment. Thank you, however, for the feedback!”
"quick and easy!!!!!! Hands down the best website for parts!"
“Wow, we couldn't have said it better ourselves! Thank you so much for the great compliments!”
"Deborah Hyre quickly responded to my e-mail and this order is a result. She helped greatly."
“That's great to hear! I will pass this along to Deborah and make sure she sees it. We really try to go above and beyond to assist our customers, it appears we succeeded in doing this.”
"Overall, good. Helpful staff. Drawing on website was incorrect, Deborah helped me get the right part."
“We appreciate your comments, as this valuable feedback helps us improve our website and service. I will pass this along to Deborah as she will appreciate the compliment!”
"I'm an old guy and have a hard time getting used to prices these days....I know,..BOO HOO."
“It's true, if anything prices usually increase instead of decrease. We try to keep our pricing competitive so it still makes sense to repair your equipment. Thank you for ordering with us!”
"once I had the proper model number it all fell together. Was easy and accurate"
“We do everything in our power to make our website easy, clear, fast and efficient to find what you need so you can can get back to work. Thank you for your valuable feedback!”
"Website was easy to use to find required parts."
"every time I try to buy somthing I have problems in the check out
"
“We're sorry to hear you had trouble with our website. It could have been a glitch or connection problem. We test the website and checkout daily to confirm all works properly. Thank you for your comments!”
"great site easy to find my parts"
“Well thank you! We appreciate you ordering with us and for taking the time to comment.”
"Very convenient to have all the parts we needed at a one-stop-online-shop!!"
“That's our goal! Your compliments are very much appreciated and we hope to see you back here the next time you need parts!”
"Good prices and easy to find part numbers"
“Thank you for posting your comments and we're glad you had a great experience on our site. We appreciate you!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Your compliments are very much appreciated, thank you!! We appreciate the review and hope to see you back the next time you need parts!”