"Got the parts I needed and they were here sooner than expected. perfect fit everytime!
"
"User friendly website. Very helpful customer service, directed me to manufacturer tech department so could identify correct replacement for my obsolete compressor"
“Your kind words are appreciate very much! We try our very best to offer the best customer service in the business and I'm glad we succeeded!”
"The website was easy to use and the price seemed cheaper to other websites encountered. "
“Easy is what we're going for, as well as top-notch customer service to back it up. Thank you for your comments and for your business!”
"I'm a local customer in the Chesapeake, VA area and have found the people at Master Tool Repair exceptionally helpful. "
“We are beyond glad to hear it! Thank you so much for supporting your local business. We've serviced Hampton Roads for 20 years and we hope to continue. Thank YOU!”
"just wish they used paypal"
“Unfortunately we do not offer PayPal at this time, and we our sorry for the inconvenience. It's difficult to process PayPal payments for small businesses and there are hoops to jump through and fees we incur. We are thinking about offering it in the future as we want to give our customers what they want!”
"Hard to find parts for for your pressure tools, great prices and easy ordering"
“Thank you for your review and feedback. We do try to offer parts at a competitive price, and have designed our website to be very easy to use. We appreciate it!”
"Site was easy to use, easy to find my items. Quick checkout; will report more when I receive my shipment"
“Your initial feedback is appreciate very much Cory, thank you! We're confident you'll receive the parts you ordered in a timely manner.”
"Easy to use website. Haven't received delivery yet. Overnight shipping would be nice."
“Thank you for your feedback and for ordering with us! We can technically offer Next Day Air shipping, but you must call in to inquire about this. We do not offer expedited shipping online because we have 350,000+ parts on our website, many of which we do not stock, so we cannot guarantee we will stock the parts to expedite them. We understand it would be convenient but we'd rather be safe than sorry so we err on the safe side and only offer standard shipping on the website. We hope you understand.”
"Came in a timely manner and was exactly what I ordered"
“That's exactly our goal. We appreciate your business very much and for you taking the times to give us your feedback. Happy holidays!”
"Website easy to understand & navigate; reasonably priced parts"
“It's great to see you had a great experience on our website. Thank you for shopping with us and for posting your comments!”
"FIRST TIME AND I'M "HAPPY HAPPY HAPPY""
“Happy is good! We like happy! Thank you very much for the positive feedback and for ordering with MTR!”
"was easy to find my part,the cost low ,will use your site again,thanks."
“Thank you so much! We're glad we gained a loyal customer in you, and thank you for your comments!”
"Good diagrams and good advice! "
“We attempt to offer technical advice and documents to help you choose the right parts to order. We don't like wasting time or money when we order product online either, so we've designed our website to give you the information you need to (hopefully) make a clear decision. We hope we succeeded. Thank you!”
"Micky Donald and I have been trying to rebuild this old compressor and hopefully I found the last part I need."
“Goofy and Pluto say "thank you!". We appreciate you choosing us to order with and for taking the time to post your comments!”
"Excellent Assembly Drawings Make Spares Quickly to Find"
“That's our goal, to make it easy, simple and intuitive. Thank you!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“That's all we could ask for. Thank you for choosing us and we know you have other choices!”