"sign up process was frustrating- i.e. not very clear on the website
helpful info on product listings was greatt"
"This was the first time I ordered. Seems ok."
“Well we think you're great. Thank you for your order with us! ”
"I will be ordering more in the future.
"
“We hope to see you back here! Thank you for giving us your business!”
"Worst place I ever place order on line, first show part in stock then was told after a week that part was on back order
had to wait few more weeks for part, The picture on there site that they showed was same as what I had at home
part came in. Way different that I had did not want to wait any longer they said you can return but I would have to pay for shipping
plus re-stocking fee . I said you sent me wrong part they said it was updated. Part I had was 250v - 470f they sent me 400v - 470f
way too much it would damage anything I would plug into generator. no help, bad info , very poor employee, not train in parts they sell.
had too talk too others before giving wrong answers. (BAD,BAD,BAD,) SERVICE!!!"
“After reviewing your order and speaking with the sales associates who assisted you, it appears as though the manufacturer superseded the original part you have to a new part#. We're speaking with the manufacturer now to try and fix the issue. If it's their error, we will credit you completely for the restock fee (if charged) and ship the correct part to you at no charge. We don't want to take advantage of you and if there is an error we WILL make it right, guaranteed. Sometimes this happens but when it does, we make it right. Thank you for your order and for your feedback!”
"poor information on compatibility"
“We sell 350,000+ parts so unfortunately, we can't have detailed information on every part, it's just not realistic, I'm afraid. If and when information is available to us, we always make our customers aware of compatibility. Sometimes the information is not available to us unless the manufacturer makes us aware of these issues. Thank you for your valuable feedback!”
"No comments at the moment"
“Thank you for rating us and for your order! We will do everything we can do ship your part(s) out promptly and accurately.”
"7-10 day shipping is a little long. and showing 7-10 with different pricing on shipment need more details on products such as if its 120v or 12v. Connection size, Diagrams were nice on your site."
“We try to offer all information we possibly can, at least that's available to us, so you can make an informed buying decision. The 7-10 days is general time frame and is not guaranteed due to many factors, but it could be sooner than 7 days or greater than 10 days. We carry hundreds of thousands of parts so parts may be out of stock or in stock, it's really on a case-by-case basis. Thank you for your order and if you have any questions, please call us at 757-547-8665.”
"I thought the regulator cost was a bit high. Can't see invoice number behind the review screen."
“We are very competitive with most our of products, but some parts may be more expensive, depending on the brand. We certainly try to stay competitive and offer our customers value. Thank you for your order and comments!”
"THIS IS MY FIRST TIME ON THEIR WEBSITE. EASY TO NAVIGATE AND UNDERSTAND. VERY REASONABLE PRICES. I WILL BE BACK FOR OTHER PARTS!"
“We're glad to hear it! Thank you for your business and for choosing us, we hope to see you next time!”
"quick online ordering of these parts"
“Your patronage is appreciated, and thank you for your feedback!”
"I'm always impressed with how easily I can identify the parts I need, even if I don't already know the part number."
“We do what we can to make the site intuitive and easy to find your parts, will detailed schematic drawings, descriptions and photos. Thank you for your compliments!”
"Searched 5 sites, this was the overall easiest, best value, quickest."
“We sincerely appreciate you choosing us over the competition. That means we're doing something right. Thank you!!”
"I looked on amazon and a few other name brand sights and could not find them but I fond them here and at a grate price."
“We specialize in parts for air compressors, power tools, nailers and other home building equipment. You will find it on our site if it exists, and at a great price. Thank YOU!”
"I found my part very fast within 2 minutes of a google search I found this site and the part needed.
Thanks"
“You are very, very welcome! We offer parts at great prices, an easy to navigate website and simple ordering. Thank you for your business!”
"I was an idiot....I got water in the compressor pump. These guys had the parts!"
“LOL we appreciate your honesty, and it's not the first time that's happened! We hope the parts you ordered from us get your compressor back up and running. Thank you and good luck!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're sorry the sign-up process wasn't more intuitive, but are glad to hear you found the product info helpful. These comments help us improve our website so we thank you!”