"right part - arrived quickly"
"First I got the wrong compressor then they sent the right one but it doesn’t work. "
"Master Tool Repair Had the parts I needed at a price I could justify a repair instead of purchasing a new compressor. They also provided excellent technical assistance to help ensure I was getting the correct parts. "
"Your prices are at least 25% if not 50% higher than when I purchased from the manufacturer. Your site has little to no detail on parts and makes it difficult to find exactly what I needed. Checkout was super painful as it wouldn't save address changes that I put in; took half a dozen times to get it to do what I needed. No options for shipping and the only shipping you offer doesn't even carry insurance high enough to cover 25% of the order cost.
Please, the internet has been around long enough that your site should be much better than this. Time to catch up."
"My brother in law left me his air compressor, Power Systems Plus, Model #1106c. Great compressor if I can get it to work again. It needs gaskets and it looks like these will work, got my fingers crossed. They don't make it any more but there was only one Leo and this is for him. Thanks."
"It was easy to find the part I Needed"
"Parts were delivered on time in were in secure packaging . "
"Long delays. No reply from emails that I sent. I had to call to find out the status of the order. They did not have any idea when parts would be shipped. They finally called back and said parts would be shipped,"
“I apologize that we did not do a good job communicating the status of your order. This is not how we run our business and we will get this fixed. Our goal is to quickly respond to all emails and I will investigate where we dropped the ball on not responding to your email.
Also we are taking action to help improve on the lead times and delays. We have increased our inventory for critical parts and are upgrading our systems to ensure improved visibility and status updates.
We greatly appreciate your business and wish that you would give us another opportunity if you need parts in the future. Please reach out if you need anything else. ”
"A cool website To buy parts"
“Thank you for the feedback! We appreciate your business.”
"Had trouble tracking down an air manifold and regulator
Master tool repair came thru with flying colours....well done"
“I am glad that you were able to find the part that you needed. We appreciate your business!”
"It looks like you have got what I needed. Thanks"
"Service was very good but delivery was long. Anytime I sent an E it was answered when I called was answered and solution was solved. Would gladly use them again."
"I search for parts all over the internet so when I need something it's no fun to spend hours searching for the items you need. This site was very nicely set up."
"Installed head gasket set and worked great.
Fast response. Well-packaged. Great price. Highly recommended"
"Right part, On time. The way it should be."
A rep from Master Tool Repair, Master Tool Repair, has responded:
“I apologize for these errors. We stand behind our products and we will get this right!
Please send me a message at Craig@MasterToolRepair.com and we will get the broken compressor returned and a new one sent to you.
Plus we will discount your order to help with the time that has been wasted on these errors. ”