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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified Master Tool Repair Shopper
Verified
4/5

2020-11-06

"Tried to find this part several different places and this site had the entire parts catalog."

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Verified
5/5

2020-11-05

Found the parts I've been looking for

"Found it odd that I could not locate parts for my us general 660v compressor locally. So I was very relieved to come across your website."

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Rep reply posted 2020-11-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear you found us and found the parts you needed! We carry parts for more brands of air compressors than anyone else. We appreciate you spending your hard-earned money with MTR, now more than ever. Stay safe!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-11-02

"Forgot my password and it was reset the next business day. Thank you!"

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Verified
5/5

2020-11-02

"We’ll see what happens when the order shows up"

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Rep reply posted 2020-11-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“If you have any questions at all regarding your order please feel free to call us at 757-547-8665 and a customer service rep will be glad to assist you to the best of our ability. Thank you for the 5 star review!”


Verified
5/5

2020-11-01

"was surprised that part was still available"

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Rep reply posted 2020-11-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to find parts that the manufacturer has discontinued, and offer parts for older models. Sometimes they just don't make them like they used to so repairing old equipment feels good. Thank you for the 5 star review!”


Verified
5/5

2020-10-31

Had my parts

"Ordering was easy, prices are reasonable, I will just have to see what happens next"

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Rep reply posted 2020-11-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We thank you for shopping with MTR and giving us your business. We appreciate it now more than ever. We'll process and ship your order ASAP and if there is any delay, we'll make you aware of it. Thank you!”


Verified
4/5

2020-10-30

Parts galore

"Reliable website to find any part that’s available for almost anything. "

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Rep reply posted 2020-11-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's a great advertisement for us, thank you! We appreciate your positive review and for giving a small business your business!”


Verified
5/5

2020-10-30

"Able to find needed parts at reasonable price. Shipping is expensive!"

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Rep reply posted 2020-10-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We offer competitive pricing but shipping can be pricey, yes. We don't make any profit on shipping costs, we only break even. Rates have increased since COVID as well. Thank you for giving a small business your business!”


Verified
5/5

2020-10-30

"LIKE WEBSITE. FAST AND EASY TO FIND WHAT I NEED."

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Rep reply posted 2020-10-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for ordering with MTR and for the 5 star review!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-10-29

Fruit Farmer 2020

"I have had trouble finding this part until I found your web site. Everything went smooth as can be. thank You."

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Verified Master Tool Repair Shopper
Verified
5/5

2020-10-28

"found all parts needed, good pics"

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Verified
5/5

2020-10-27

Homer move

"Everything worked out good had everything I needed was easy to find thank you Spent forever calling phone number is trying to find the same parts that you guys had one online so everything worked out great"

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Rep reply posted 2020-10-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear you found the parts you needed with us! We appreciate you giving MTR your business and it's our goal to offer parts so you can repair your equipment, because it feels good and that's one less thing to chuck into the landfill. If you have any questions at all please don't hesitate to reach out to us!”


Verified
1/5

2020-10-27

"promised 10 percent off, IT WAS A LIE"

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Rep reply posted 2020-10-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for your feedback, we do appreciate it! We do not have a promo running in our store for 10% off your order or total. This was probably a fake, bogus promo ad that a Facebook bot put out, it is not official and is not a promo that we run. I'm sorry for the inconvenience but this happens frequently on Facebook and we're trying to crack down on them. But again, it was a false ad and was not our ad and we're not running that promo. We appreciate your understanding!”


Verified
4/5

2020-10-26

"They had the parts I needed to get my compressor back up and going, hopefully"

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Rep reply posted 2020-10-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate you spending your hard-earned money with us at MTR. Thank you so much for the business as we appreciate it now more than ever. If you need any assistance, just give you a ring or send us an email. Thank you!”


Verified
5/5

2020-10-26

"easy to order hard to get out of this loop"

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Rep reply posted 2020-10-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for your feedback and for ordering with MTR! We appreciate you taking the time to post your comments. Stay safe out there!”