"There should be a button to continue shopping. The catalogs should be more accessible for easier look up on parts."
"found what i needed at a decent price"
“We thank you for shopping with MTR and for the 5 star review!”
"happy with my parts purchase thus far parts arrived in a timely manner and fit/worked exactly as described will purchase again soon."
"good explain of likely problem so I could get the right part."
“We try to offer as much information as possible to make it easier for you to find the correct part fast. We know your time is valuable. Thank you for the compliments!”
"Real easy to order parts ."
"Good system easy to use. i will be back
the whole experience. the only "
“We appreciate you so much, thank you for shopping with a small business and for the very positive review on your experience!”
"Can't wait to receive my parts and get my compressor working."
“We will do our best to process and ship your order ASAP! We appreciate you shopping with a small business, now more than ever. Thank you!”
"Easy to navigate. Easy to order. Easy to pay. All around ease and convenience made an excellent buying experience!"
"Your company seems to have what we need so we'll give it a try. I had difficulty with ordering. I tried to order as a guest but couldn't...probably me and my computer skills."
“Thank you for the valuable feedback, we appreciate it! We're always trying to make it easier for our customers to navigate the website and checkout easily. We will test it this morning to ensure it's working properly. Stay safe out there!”
"web site fast and easy to find the right parts "
“We're glad you found navigating our site and ordering easy! Thank you very much for doing business with MTR and stay safe out there!”
"I really like how easy it was to find the diagram and parts list for my Sanborn air compressor"
“We pride ourselves on the work we've put into our website, making it very easy, fast and intuitive to find the parts you need. We're always looking to improve as we know your time is valuable. Thank you so much for the 5 star review!”
"I can't get anyone to answer a phone so I hope we got the right part and now being told that we can't return the part. Hopefully its right or I just waisted my time and money due to extremely poor customer service. "
“We are sorry you weren't able to get anyone on the phone. We have had high call volumes and we sincerely try to answer every call. If you leave a message for us, we check them every morning and afternoon and will call you back. We pride ourselves on our excellent customer service as we're a small business and we know how important it is. Thank you for your business.”
"Needed an air cleaner and found one here at a great price. Machine in service. Thanks"
"Easy to find replacement parts for my air compressor."
“We're glad we made it easy for you! Thank for shopping with a small business as we appreciate it now more than ever!”
"MTR stocks parts for a 25+ year old air compressor that i couldn't find elsewhere. Hoping I can bring the compressor back to life."
“We try our best to stock parts for older, discontinued units...they don't make them like they used to and it feels great repairing old equipment. Thank you for shopping with MTR and for the 5 star review!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We appreciate your feedback, it's very valuable to us. We do have a "continue shopping" button on our site, I'm not sure why it didn't show for you. It could be the specific browser or OS you are using. Thank you for shopping with MTR and for the honest review!”