ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2020-07-13

Easy and Fast

"Found what I wanted in no time. Ordering was fast and easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for the 5 star review, we appreciate it as a small business, now more than ever. Stay save out there!”


Verified Master Tool Repair Shopper
Verified
3/5

2020-07-13

"I have shopped here before. Some of the parts I need are available and some are not but the unit is quite old. Site is easy to use if what you need is available."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-07-13

Easy ordering process

"I was looking for a replacement part for my air compressor and it was very easy to find. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-07-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to make navigating and finding the parts you need very fast, simple and intuitive. Thank you for the positive review!”


Verified
5/5

2020-07-13

Looking to relieve (pump) pressure

"My Husky portable air compressor was unable to pump to capacity. Determined that the relief valve was not closing properly. Attempted to adjust it according to the instruction in Master Tool Repair’s tech sheets, I decided to replaced this valve. Over all cost of the valve and shipping made this purchase a great value."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're so glad we had the resources you needed to repair your compressor, that's what we're here for. We know the product we sell. Thank you very much for the 5 star review!”


Verified
4/5

2020-07-11

"I realize that my unit is quite old but it is frustrating to find that only part of the parts I need are available at any one site. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-07-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We realize it's frustrating when manufacturers start making parts obsolete, but we do all we can to try and find OEM or third party replacements. Thank you for your valuable feedback and stay safe!”


Verified
5/5

2020-07-10

up front service

"very well satisfied with the service i am sure that i will be a returning shopper"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“ We appreciate your business so much, and hope to see you again. Thank you for the 5 stars!”


Verified
5/5

2020-07-10

Parts at half the price

"I was looking for a head gasket set for my old Kobalt Air Compressor, other sites listed the head gasket/valve assembly for $130 and more, I ordered two to have a spare at half that price.
Eagerly awaiting to see the quality of my purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-07-10
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're so glad you found us and found the parts that you need! If you have any questions or comments when you receive your order, please feel free to call us or email us and we'll be glad to assist you. We appreciate your business and the 5 star review!”


Verified
3/5

2020-07-09

"Shipping was EXTREMELY expensive for a tiny item."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-07-10
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We offer First Class Mail shipping by USPS for any item under a pound, which is under $4. I'm not sure what you ordered but FC Mail should have been an option. We're sorry if you weren't able to choose this option and will look into it for any bugs with the shipping module. Thank you for your valuable comments!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-07-09

"very good,easy to look up "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified Master Tool Repair Shopper
Verified
5/5

2020-07-09

"So far so good....will see"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-07-08

Awesome

"Best site yet for ordering parts at a fair price. Will shop again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-09
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for the positive review! We appreciate you coming to MTR to buy your parts! Stay safe out there.”


Verified
1/5

2020-07-06

FREE SHIPPING ????

"My original order was for 23.00 and I went to check out. Note said if i doubled order I would get free shipping , so I added rebuild kit which more than doubled my order. Customer service said free shipping is only if I double items in cart. This is crazy. What would I do with 2 unloader valves ? Good luck with this promotion."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-07
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Correct, the promo clearly states that you must "double the contents of your cart" to receive free shipping. If you don't want free shipping then you're free to order just one of each item. Thank you for your business.”


Verified
5/5

2020-07-06

"very nice website and easy to look up parts . thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“You are welcome, and thank you for the compliments on our website. We appreciate our customers. Stay safe out there!”


Verified
5/5

2020-07-05

No where else

"Been looking for this check valve for weeks, and mater tool was the only one that had it. GREAT for me!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-07-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you found the check valve you needed with us! We sincerely appreciate the business and the 5 star review!”


Verified
5/5

2020-07-04

I found a piece that in my country is nowhere to be found!

"I had purchased a piece for my campbell hausfeld air pump that even the authorized seller said it was impossible to get that piece. I am extremely relieved that I will be able to repair my compressor. I hope that everything runs smoothly and the piece arrives safely to my garage."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-07-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're very glad to hear you found the parts you need with MTR! That makes us happy to hear...and your compressor is one less thing to add to the landfill. Repairing equipment just feels good. Stay safe out there!”