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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2020-06-27

"Needed a part for a Husky air compressor - great site, parts in stock."

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Rep reply posted 2020-06-29
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for shopping with MTR and for the 5 star review! We try to carry parts for nearly every make and model out there. We're glad you found what you needed!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-06-27

"i checked several other sites including sears parts and was unable to find the regulator i needed. The compressor is older but worked very well until the regulator broke. The price on this site was about 20% higher than the price advertised on the other site, but at least they had it."

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Verified Master Tool Repair Shopper
Verified
3/5

2020-06-26

catchy title

"found parts and ordered them, works."

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Verified
4/5

2020-06-25

"The parts to get an old compressor back up an running."

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Rep reply posted 2020-06-26
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to offer parts that are hard to find or that the manufacturer has made obsolete, even. It feels great to repair old equipment. We're glad we could help with that...and thank you for the positive review!”


Verified
5/5

2020-06-25

"my experience was top notch .easy to find my model and parts"

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Rep reply posted 2020-06-26
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We thank you for your positive comments and for shopping with a small business!”


Verified
2/5

2020-06-25

BOB

"FUMBLED THRU CHECKOUT COULD NOT GET OUT OF SURVEY TO COMPLETE"

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Rep reply posted 2020-06-25
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're sorry you had trouble checking out or with the survey. We try to make it relatively fast and painless. We thank you for your feedback and for your business!”


Verified
4/5

2020-06-25

This is my second

"This is my second purchase with this company. I waited until I could get a 'throw away' credit card since the last time I purchased anything online outside of paying with Paypal, I had my card information used just down the road from this merchant's location. I have used most of the money I put on this card with this transaction so I'm not concerned if the card info is stolen.

I was assured by the merchant that their security & credit processing system leaves nothing to trace - everything is handled off-site digitally so no record of my info can be stolen by MasterToolRepair personnel. That may be. But the good Lord made the human animal intelligent and cunning, so to have someone assure me that a transaction cannot be compromised because it is all off site is the same as hearing Donald Trump say he is a christian. You can say it, but it doesn't make it true.

And we all know that a womanizing serial assaulter of women; an alleged repeat **** of mulitiple women, a pathological liar, the son of a KKK member, the son of an arrested slum lord who discriminated against people of color, and someone who has proven to disregard the rule of law and the oath to uphold the constitution of the United States of America is much more than a failed christian - he is NO christian.

So good luck saying your system is secure and cannot be compromised. I have taken steps to insure that I won't fall for any digital theft this time. And I do appreciate MTR service - your parts are spot on, your delivery pretty good - especially since the slow pieces come straight from the manufacturer, but I'd check on who likes wings around your business.....and wash your hands, stay healthy, wear masks, don't get around people who don't believe in religion or following medical advice.
"

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Rep reply posted 2020-06-25
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for your repeat business and for your positive review. We do everything in our power to prevent theft of payment information and person info. Of course, we can't prevent 100% of hacks 100% of the time (no one can) but we sure as heck try to. Thank you!”


Verified
5/5

2020-06-24

Lickety Split

"Fast Transaction, Thank you"

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Rep reply posted 2020-06-25
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's our goal, as we know you have life to get back to. Fast and simple. Thank you for the compliments!”


Verified
1/5

2020-06-24

not helping at all!!

"very poor quality customer service.."

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Rep reply posted 2020-06-25
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We sincerely try to answer every inquiry. We're a small business and we're proud of our customer service and our representative's knowledge. I'm very sorry to hear that you weren't assisted. We would be glad to contact you if you still need assistance. Again, we are sorry we missed the opportunity to answer your questions.”


Verified Master Tool Repair Shopper
Verified
4/5

2020-06-24

"Having hard time getting invoice nimber"

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Verified
2/5

2020-06-22

Sneeky bait and switch

"I only wanted 1 item and couldn't get out until I ordered 3 items. Had to cancel complete order and start over again. Next time I was able to order what I wanted in the first place. Please don't try to sell me something I really don't want or need. "

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Rep reply posted 2020-06-23
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We are sorry if you experienced any trouble on our website. We don't "bait and switch" in the least. We have promotions available when checking out on our site, but these aren't mandatory to choose. We also offer free shipping if you double the contents of your order. Everything is laid out pretty clearly. If there is a problem, however, we'll find it and fix it. Thank you once again for your feedback and for your order!”


WGH
Verified
5/5

2020-06-22

User Friendly Website!

"I needed a part for my 2 stage compressor. I found it quickly on the website with a model number match. Finishing the order with a credit card was fast and the shipping was cheap. Way ta' go."

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Rep reply posted 2020-06-23
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Well thank you! We appreciate your business and we appreciate you taking the time to post your positive review!”


Verified
4/5

2020-06-22

"Decent website. Easy to use but slightly limited descriptives. Needed to know amp rating of the switch or what HP it was good for."

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Rep reply posted 2020-06-23
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your feedback as it's very valuable to us. We try to list every spec we can but with so many parts offered, some will be missing. Feel free to call us or email us and we can obtain this info if you need it. Thank you!”


Verified
5/5

2020-06-22

"Had what I needed to repair my air compressor."

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Rep reply posted 2020-06-22
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your spending your $ with us, and thank you for taking the time to give us a 5 star review!”


Verified
5/5

2020-06-21

Air compreeor gurus!

"Tried other places to get my parts. Other places said they had the parts but ended up stating a back order was eminent.
Master Tool Repair had the parts and shipped very quick.
Now to get back to work.
"

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Rep reply posted 2020-06-22
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for choosing to shop with MTR, we appreciate more than you know being a small business. We try our best to make finding your parts fast and easy. We'll ship your order ASAP. Thanks again for the 5 stars!”