"I liked the video on the installation of the parts. It reassured me that I was getting what I needed to make the repair."
"everything worked well, no problems"
“We're glad to hear it! Thank you for shopping with a small business and for taking the time to post a review.”
"I am not much of a talker on computers, sorry . I like personal contact."
“We understand, we like actual conversation and communication as well. For an e-commerce business, email is much more efficient and appropriate, but you can always feel free to call us directly and a CSR would be glad to assist you. Thank you for the positive review and stay safe out there.”
"Appreciate the details in the part descriptions, including measurements and casting notes"
“And we appreciate you taking the time out to post your positive experience on MTR.com! We never take our customers and feedback for granted. Stay safe and be well!”
"very nice company to deal with they had the part i needed for my craftsman air compressor , sears no longer carried it and they sent it within a week and it fit perfectly . i was very impressed with the price and quality of the manifold and they did an excellent job on shipping it quickly "
“Thank you so much for the excellent review and positive comments! We do try our best to find parts that the manufacturer has made obsolete. Anything we can do to help you keep your equipment running, that's our goal. Thank you and stay safe out there.”
"Awesome site, easy to use.
Thanks"
“We appreciate your compliments and 5 stars! It means a lot to us, a small business who values our customers. Stay safe out there!”
"Great feeling to be able to find parts still for a great air compressor "
“We're so glad we had the parts available for you! It feels great to repair old equipment and that's one less thing added to the landfill. Thank you for shopping with us and for the 5 star review!”
"I found the parts i needed easily."
"First order, remains to be seen how satisfactory the experience will be"
“We're sure you'll have a great experience from beginning to end. If there is any delay in your order (due to a factory backorder) we will inform you ASAP. Thank you for the business!”
"Found my parts quickly and easily. Now if they could just install them for me :)."
“We could, but repairing equipment is the fun part! We appreciate the compliments and the 5 star review!”
"It was a little complicated"
“We do try our very best to make our website very intuitive, simple and fast so you can find your parts and order them quickly. We're sorry to hear this may not have been the case with you. Thank you for your feedback as we use it to improve our website.”
"Found item, ordered and finished in about 8 minutes flat"
“Thank you for the very positive review and for the 5 stars! We're glad to hear you had an easy experience on our site, that's absolutely our goal.”
"Very smooth transaction and would come again."
“We appreciate the compliment and thank you for taking the time to post your positive review! We hope to see you next time you need parts.”
"good web site to use. fast and easy"
"Parts lookup very accurate & descriptive"
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're glad you had a great experience on MTR.com! We try to give you as much information as possible so that you can be confident you're ordering the correct parts. Thank you for the 5 star review!”