"Wanted to verify only one order went in as I had to re-enter my payment information"
"Everything was good except that I needed to click on every product to see the pictures and some of them didn't have any pics other than that was good."
"Easy to work with site and easy to pick items needed. "
“We put a lot of work into our website to make it fast and easy for you to find the parts you need to repair your equipment. We know your time is valuable. Thank you for the 5 star review!”
"Found the part i needed quickly. Price was very nice, less than i expected. However, shipping was a bit high."
“We always try to negotiate shipping rates to make it affordable for our customers. We don't make $ on shipping costs, we break even. We appreciate the 5 stars and appreciate your business!”
"easy to use and well laid out website "
"easy to use site will use again thanks"
"Diagrams make finding parts easy"
“We put countless hours into building a website with as much info as possible, and a site that's fast, uncluttered and simple to navigate. Thank you for the compliments!”
"Other sites didn't list that this part also fits Craftsman. Same number but wasn't sure. This site listed it plain in sight. Difference of $61.00 Ordered immediately. Not many places make things as simple and speedy as this one does. THANKS"
“You're very welcome and we sincerely appreciate your business and the fantastic review!”
"No problems here finding what i needed"
“We appreciate the 5 star review and appreciate you!”
"California air tools - very quiet yet not as reliable as I hoped."
“Thank you so much for ordering with MTR and taking the time to post your comments!”
"The parts are exactly correct. But for the simplicity of most of the items, they are quite pricy. "
"I would like to have seen a picture of the safety valve to make sure it is the correct one. Can you send me one?"
“We don't have photos of every part we sell, but we always strive to obtain photos and take photos of parts because we know our customers appreciate this. If you email us or call us, we may be able to take down the part# of the item you ordered to find you a photo. Thank you for the valuable feedback!”
"Good experience so far. Could not find item anywhere else for price. Will know more when items arrive."
“Thank you for choosing to order with MTR! We will do what we can to process and ship you order ASAP. Feel free to contact us if you have any questions at all.”
"Hope this non-returnable part is the one I really need. "
“If you ordered by your model number, it should fit just fine. If not, certainly email us or call us right away and we'll assist you in resolving any issue. Thank you so much for the business and for the positive review!”
"Easy to navigate and find what I needed"
“Thank you so much for the compliments, for the 5 star review and for giving a small business YOUR business!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“If you think you duplicated your order, you can certainly call us at 757-547-8665 or email our customer service email and we can certainly assist you in cancelling a duplicate order if you think you doubled it. We appreciate your feedback!”