"Always love the matt boards. Always come early or on time "
"Delivered earlier than expected. Very satisfied. "
"Looking at off size frames, I found that they cost more than getting a custom mat and frame from Matboard, plus I was able to personalize and make it work for my antique postcard. Extremely happy with the result, the price, and it also came about a week sooner than expected!"
"The mat I received was beautiful BUT in shipping it was bent in 2 places. "
"It was extremely easy to size and order my custom mat. It was done perfectly and arrived within a couple days."
"Perfect customization for my WWE autograph, fit just as I needed it. Will buy from site again! Fast shipping and quality packaging! "
"Purchased an expensive mat for a special drawing. The mat was taped into the box with such strong packing tape(the kind with strings you cant gently peel) that i ended up nearly destroyed my mat. I get keeping it flat and safe but the choice of tape made it impossible to open when you're trying to Not use scissors. "
“Thank you for sharing your experience with us.
We sincerely apologize for the frustration you encountered with the packaging tape. We understand how important it is to keep your mat safe during shipping, and it’s clear that our choice of tape made it difficult to open without damaging the mat. This is certainly not the experience we want for our customers.
We will review our packaging methods to ensure that future shipments are both secure and easy to open. In the meantime, please contact our customer service team so we can arrange a replacement mat for you.
Thank you for bringing this to our attention, and we appreciate your understanding.”
"It was simply perfect.. and came so quickly!"
"Exactly what I ordered, love it! My mat was packaged secure and arrived in excellent condition. "
"I received exactly what I ordered. The packaging was... well, it could have protected from a bomb or an angry dog! I always enjoy ordering from you."
"Fast and easy, well done."
"The mat board is perfect! It was package very nicely for shipping. I asked to have the mat cut exactly the same size as the poster that I framed, so I wished that I had thought to have the mat cut a little smaller, but it still worked perfectly!
"
"The mat board itself was perfectly fine. Nothing fancy but was cut to right specs. Not sure if it’s a problem with the checkout functioning or just sloppy order management, but my package didn’t include the backing board which was definitely included in my order at time of purchase and confirmation email. Didn’t have time to wait for another delivery so had to improvise. Probably won’t be using the site again."
“Thank you for sharing your feedback.
We’re glad to hear that the mat board met your specifications. However, we are very sorry to learn that the backing board was missing from your order. This is certainly not the level of service we strive to provide, and we apologize for the inconvenience this caused you.
It sounds like there may have been an issue with either our checkout process or order fulfillment. We are currently investigating this to ensure it doesn’t happen again. While we understand you had to improvise this time, we would love the opportunity to make it right for you.
Please contact our customer service team, and we’ll arrange to send you the missing backing board immediately. We hope you’ll consider giving us another chance in the future.
Thank you for bringing this to our attention and for your understanding.”
"The color of the mat was lovely. I was expecting a thicker quality board and the packaging allowed the board to be bent by the post office so our mat has a wrinkled edge and corner"
“Thank you for your feedback.
We’re pleased to hear that you loved the color of the mat. However, we apologize for the disappointment with the thickness and the damage caused during shipping. Ensuring that our products arrive in perfect condition is a priority for us, and we regret that we fell short in this instance.
We are reviewing our packaging methods to prevent such issues in the future. In the meantime, please contact our customer service team so we can arrange a replacement mat for you.
Thank you for bringing this to our attention, and we appreciate your understanding.”
"Great matting for my pictures. Easy to order, fast delivery. Great price!"
A rep from Matboard And More, matboardandmore, has responded:
“Thank you for your feedback.
We’re delighted to hear that you found the mat beautiful. However, we are truly sorry to learn that it was bent in two places during shipping. This is not the experience we want for our customers, and we apologize for any inconvenience this has caused.
Please contact our customer service team so we can arrange to send you a replacement mat. We are committed to ensuring you receive your order in perfect condition.
Thank you for bringing this to our attention, and we appreciate your understanding.”