"Great prices for custom Matboards, needed adjustments for US frame with UK prints.
Prices very good compared to other custom mat vendors.
Was worried about the shipment and damage but these were very securely packaged and we did not have any damage on receipt."
"Web experience was great, I could upload scanned art that I wanted to frame and match the colors precisely. Packaging was well done. Execution was excellent."
"Arrived super fast & cut perfectly."
"The mat is good quality and shipped quickly. The site recommends including a secondary mat, which I did. One thing to note (if it was listed in the description, I missed it) is that adding a secondary mat adds quite a bit more depth, so I’m not able to use it with a the picture frame I was planning to use. "
"I ordered this custom sized frame and matt boards for the City of Suffolk, VA to frame a Proclamation recognizing National Public Works Week. We wanted it to look professionally done and not store-bought. Matboard and More came through! The document looks fantastic in the frame we got. Thanks for making this as easy as it could possibly be!"
"My mats fit perfectly and arrived in a timely manner"
" My mat was the perfect color but my math calculations were incorrect. Customer service helped me with the reorder and with a satisfactory outcome. "
“Thank you for bringing this to our attention. Upon review - we asked you to share the details of your project so we can better assist you to getting the right dimensions. We have a very generous reorder policy but the priority at the time was getting the right measurements so you don't make the same mistake twice. Our team is always available to help Mon-Fri 9 am to 5pm est via phone, chat and email.”
"great experience! Quick and great quality"
"Affordable custom mats sized to whatever your needs are! Prompt delivery too! Answered my questions very responsively."
"I ordered 6 custom mat boards. Upon opening them I noticed all 6 have 1 corner that’s crumpled, looks like the box was dropped on that corner. Extra packaging would have helped ."
“We’re very sorry to hear about the condition in which your custom mat boards arrived. It’s disappointing to learn that all six boards have crumpled corners, likely due to inadequate protection during shipping.
We understand how important it is for your products to arrive in perfect condition, and we apologize for any inconvenience this has caused. Your feedback about the packaging is valuable, and we will review our packaging procedures to ensure better protection in the future.
Please contact us at (678) 688-6287 or info@matboardandmore.com so we can arrange a replacement or refund for the damaged items. We appreciate your understanding and are committed to resolving this issue for you.”
"I ordered two mats that were perfect and I just ordered another. They make the artwork look professionally framed. I’m very pleased"
"Loved the flexibility, quality and price. Would definitely use your service again."
"I explained that I needed my order by a certain date and they got it to me. Thanks "
"The board is exactly what I was looking for! It was a bit overpriced but I knew that before I purchased!"
"It’s been about two weeks and I have not received my item. "
“Thank you for bringing this to our attention.
We apologize for the delay in receiving your item. This is not the experience we want for our customers, and we understand your frustration. We are actively investigating the status of your shipment and working with the shipping carrier to resolve this issue promptly.
Please rest assured that we are doing everything we can to ensure your item reaches you as soon as possible. If you have any further questions or concerns, please feel free to reach out to us directly.
Thank you for your patience and understanding.”
A rep from Matboard And More, matboardandmore, has responded:
“Thank you for your feedback.
We're glad to hear that you found the mat to be of good quality and that it shipped quickly. We apologize if the impact of adding a secondary mat on the overall depth was not clearly communicated in the product description.
Your feedback is valuable to us, and we will review our product descriptions to ensure that all relevant information, including dimensions and compatibility with picture frames, is clearly stated. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us directly.
Thank you for choosing us, and we hope to serve you again in the future.”