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Product & services pricing
4.10/5
Chance of future purchase:
4.42/5
Shipping & packaging:
4.47/5
Customer service:
4.36/5
Return/Replacement policy:
4.10/5

Verified
5/5

2024-06-06

Very happy with my purchase.

"Site was easy to use for measurement and nice color choices. "

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Verified
5/5

2024-06-06

Perfect Matboard

"Product perfect. Email notifications on delivery were spot on."


Verified
5/5

2024-06-06

Mat perfection!

"My print didn’t fit a standard frame. Mat board had the perfect color and cut the mat to my specifications. The finished product looks very professional! "

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Verified
5/5

2024-05-21

Excellant

"Easy to order, arrived quickly, better quality than my local craft store for less money."


Verified
5/5

2024-06-04

Review

"As always, top quality products and excellent service and delivery."

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Verified
4/5

2024-06-04

Art

"The quality was very good but expensive. I would have preferred a 1/8” instead of 1/4” separation between the double mats. I couldn’t find where this was offered. "

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Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your feedback.

We’re pleased to hear that you found the quality of our mats to be very good. We apologize if you were unable to find the option for a 1/8” separation between double mats. We strive to offer a range of customization options, and your feedback helps us improve our offerings.

Please reach out to our customer service team for assistance with your specific preferences in future orders. We’re here to ensure you receive the products that meet your exact specifications.

Thank you for choosing us, and we hope to serve you again soon.”


Verified
5/5

2024-06-04

So pleased!

"I wish I'd known about this site/service before I ever spent so much elsewhere. I was a little anxious about selecting a color tone but the online representation was very accurate on my screen. I also appreciate that they caught it when I made my mat board opening the same size as my print and suggested I downsize it. Never looking at another mat provider again, this is the place to shop!"

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Verified
5/5

2024-06-04

First Time Customer

"I decided to order on line because my local store is extremely expensive. I tried your site and I couldn’t be more please. The matts were expertly cut and absolutely perfect! The price was extremely reasonable and shipping was fast. Thank you!!!"

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Verified
1/5

2024-05-31

Order “delayed”

"Still has not arrived. Tracking says it is in Lathrop Ca ( not far away) but has been there for nearly a week. No information beyond a delay alert symbol. "


Rep reply posted 2024-07-29
A rep from Matboard And More, matboardandmore, has responded:

“We apologize for the delay in receiving your order and understand your frustration. It’s concerning to hear that your package has been stuck in Lathrop, CA for nearly a week with no further updates.

We are actively working to resolve this issue and will contact the shipping carrier for more information. In the meantime, please reach out to us at (678) 688-6287 or info@matboardandmore.com so we can provide you with a more detailed update and assist you further.

We appreciate your patience and understanding, and we’re committed to ensuring your order arrives as soon as possible.”


Verified
5/5

2024-06-02

Perfect sizing

"Grateful that they could make a custom matboard that was under an inch in width. Came out great!"

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Verified
2/5

2024-06-01

Disappointed

"Polar White is creamy. not white.

Formerly I ordered gallery sets of mat, back, and clear envelopes. They are now extremely expensive.
"

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Rep reply posted 2024-07-05
A rep from Matboard And More, matboardandmore, has responded:

“Thank you for your feedback.

We appreciate your past business with our gallery sets of mat, back, and clear envelopes. We understand your concerns about pricing changes, and we regularly review our pricing to ensure it reflects current market conditions and the quality of our products.

If you have any specific pricing concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We value your feedback and hope to continue serving you in the future.

Thank you for choosing us.”


Verified
5/5

2024-06-01

Return Customer

"I have purchased from them multiple times and the quality is always great. The shipping is fast and packed so nothing is damaged. I will continue to buy from them and recommend them! "

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Verified
5/5

2024-05-31

My order was incorrect, but they fixed it immediately!

"My mat was cut incorrectly. Once I realized it, I submitted a photo and they immediately started an order to the correct specifications. Just a few days later I received the correct mat. It was a pleasant experience as I know that they stand behind their products."

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Verified
5/5

2024-05-31

Fabulous as always

"I love this company! Amazing selection, great automated advice during ordering, faster than expected processing and delivery, beautifully protective recyclable packaging, and product exactly as advertised. This company is the best!"

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Verified
5/5

2024-05-31

Great mattes

"You did a beautiful job and it fits my picture perfectly. I will definitely use you again when I get some more prints of my photographs thanks."

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